Panels

Symptom After proper configuration of an HID EdgeReader in System Administration, the reader does not come online in Alarm Monitoring. Resolution To have an HID EdgeReader communicate with OnGuard, the following parameters must be confi...

Symptom Alarm Monitoring might show an ILS lock status that is different from the lock's actual status. For example, a lock might show Forced or Held Open status even though it is not forced or held open. This happens when the lock is not conf...

Symptom The Unable to Send Command alarm is received in Alarm Monitoring for an ILS Wireless lock. Resolution View the alarm's associated text by right clicking on the alarm and choosing the command from the context menu. Check if t...

How to resolve "Firmware Revision: Unknown" status for LNL-2220 or LNL-3300 access panels in Alarm Monitoring Procedure Steps For all Lenel access panels, if a previously offline panel is then marked online, all pending events and transactio...

Question What cleaning intervals and tools are recommended for the Nisca PR5300-series printers? Answer After every ribbon change, an automated cleaning cycle occurs. Important: This cleaning cycle does NOT prevent the need to perform ...

Symptom No alarms appear in Alarm Monitoring from an EST-3 fire panel that is configured to communicate using the SNMP protocol. This issue occurs even after following the "SNMP Managers Folder" steps described in the System Administratio...

How to upgrade an SSL certificate for an ILS Wireless Gateway Procedure Steps Expired or compromised SSL certificates can be upgraded using the steps below: Launch a Command Prompt on the computer where the new SSL certificate files are ...

Question How do I log out of the Guardall PX/QX/RX LCD Keypad? Answer To log out of the LCD Keypad, press the X key followed by the "confirm" or check mark key. Applies To Guardall PX/QX/RX Control Panels  Additional Information No...

Problem Overview Downstream Encryption Key Download Will Fail if any I/O Modules Are Offline Detailed Description If any Series 2 I/O modules (LNL-1300, LNL-1320, LNL-1100, LNL-1200) are offline when the Download Encryption Keys command is...

Problem Overview OSDP Reader May Have Incorrect LED Display Detailed Description If power is lost to an Open Supervised Device Protocol (OSDP) reader, but power to the Lenel reader interface is maintained, the LED display pattern may be in...