Panels

Question What messages will show on the LNL-CK?  Answer Ready                         You will see this message if the LNL-CK is online and talking with the ISC.   System Offline             You will see this when the LNL-CK is offli...

Question Why can't I import cardholder data using a Scanshell 1000N or 1000N-A?   Answer The ScanShell 1000N and ScanShell 1000N-A are not compatible with OnGuard applications. The 'N' in the model number indicates that the hardwar...

Question What are NGP Pods? Answer The NGP physically has two parts: 1.   System on Module (“SOM”) board.    a.  This is the smaller board mounted above.    b.  It is the CPU of the NGP system. 2.Onboard I/O board.    a.  This is th...

Symptom An NGP panel is reporting POD Comm / Trouble messages on the Keypad status menu item. These messages continue to appear on the keypad and do not go away. The panel shows online in Alarm Monitoring with no sign of tampers or alarms rela...

Question What are the differences between NGP LED modes and Mercury LED modes? Answer The NGP hardware platform is completely independent and separate from the Mercury platform. As a result, the reader LED patterns and behavior ...

Question What are the NGP keypad banner messages? Answer At the NGP keypad,  'Enter ID' is displayed on the lower line of the LCD display.  On the upper line, there are 2 banner messages that alternate (cycled by the X function key on th...

Symptom When swiping a badge at an Edge Reader and obtaining an Access Granted, the strike relay does not fire.   If you manually send a Door Open Command, then the strike relay fires. Resolution Ensure that the door you are swiping...

Symptom When downloading the database to the PDA, you receive an "Invalid File" error. Resolution Make sure that in the names of the Locks (doors) do not contain periods or special characters. Remove all periods and special characters ...

Symptom Tango 2E printer prints the back of a badge on the second card after verifying that the badge design is correct. Resolution Select Start > Printers and Faxes , and then right click on the Magicard Rio/Tango 2e and select Pr...

Symptom The computer does not seem to detect the printer’s USB connection and the test page fails to print. If the computer you are configuring for a USB connection to the Magicard printer has at some time run another manufacturer’s printer (e....