Enterprise

Symptom Hardware transactions are failing. When running Replicator manually, the following error is observed while replicating:   "Exception occurred while replicating hardware transaction for table [ACCESSLVL]. Unexpected application error! In...

Symptom During Replication, if you notice that ID's are not being allocated, you can try to manually allocate the ID's. If manual ID allocation fails, you may see errors similar to the following: Device Initialization failed: Winsock failure WSAS...

Symptom  Replication Administration shows “To do – Awaiting Processing at Destination” status after Replicator runs on a segmented system.  Resolution  Use the following steps to see a successful status in Replication Administration: Using S...

Symptom Enterprise transactions are failing. When running Replicator manually, the following error is observed while replicating: "Exception occurred while replicating hardware transaction for table [Reader]. Unexpected application error! In...

Product Name Badge Activation and Deactivation dates and times in OnGuard Enterprise  General Information Badge Activation and Deactivation dates and times are replicated to each region and date/time is converted to each locations loca...

Troubleshooting the LS Site Publication Server Procedure Steps Starting in OnGuard 7.0, replication is now dependent on two new services, the LS Message Broker and the LS Site Publication Server. There may be times when you need to restart the...

Symptom When attempting to open Replication Administration in a region, the following message appears: "A User must be all segment user." Resolution When logging into Replication Administration in a region, the user must be an All S...

Symptom After the Regional Server HD crashes, all reports for Access Granted return the following message: "Failed to retrieve data from the database vendor code 5180" Resolution To resolve this issue: Back up the Accesscontro...

Symptom The User sees an increase in failed Enterprise transactions with the “Failed ____ Not On Source” in the Enterprise Transactions view in Replication Administration. If you do some troubleshooting you may notice that there is a legitimat...

Symptom When running an action from Replication Schedule, the status displays Unknown . After clicking [Refresh all], status remains Unknown .   Resolution Look at the Replication Status for the percentage displaying accurately. T...