After Regional Server HD crashed all reports for access granted return this message ''Failed to retrieve data from the database vendor code 5180''

Symptom

After the Regional Server HD crashes, all reports for Access Granted return the following message:

"Failed to retrieve data from the database vendor code 5180"

Resolution

To resolve this issue:
  1. Back up the Accesscontrol Database.
  2. Run DB Setup.

Applies To

OnGuard (All versions) 

Additional Information