Thick Client Applications

Question How do I make the background of my badge transparent using chromakey? Answer follow these steps: Start BadgeDesigner and open the badge layout. Right-click the object on the badge requiring a transparent background and select Pr...

Symptom The LS Application Server service fails to start, either on boot or on demand. In the Windows Event Viewer, Application log, you may find the following entry corresponding to the date and time the service failed to start: The LS Appli...

Symptom The following error may be encountered while using OnGuard applications: "SMux Provider: Physical connection is not usable [xFFFFFFFF]. Unable to open a logical session." Resolution This error message indicates the connect...

Symptom After creating and saving a new map in MapDesigner, it does not appear in the Map and System Configuration Objects list in MapDesigner. Resolution The Map and System Configuration Objects list does not automatically refresh after a n...

Question Why can't I close the Main Alarm Monitor window in Alarm Monitoring? Answer This behavior is by design. The Main Alarm Monitor window cannot be closed. If you do not want the Main Alarm Monitor window to display when logging in...

 Question How can I view past events, and can I view those events for a specific time period? Answer An effective way to view past events is to run a trace from Alarm Monitoring. In Alarm Monitoring, complete the following steps: 1)...

Symptom Biometric events do not appear in the Main Alarm Monitor window in Alarm Monitoring. Resolution The display of biometric events needs to be enabled in the filter in Alarm Monitoring. Follow the steps below to do this. 1) In Al...

Symptom If the data type of a field on the Cardholder screen is customized with FormsDesigner to be numeric instead of text and an 11-digit value is entered into that field on the Cardholder screen in System Administration, the value is changed ...

Symptom There is a time difference of one hour in OnGuard applications when Daylight Savings Time begins or ends. Resolution 1) Double-click on the clock in the Windows system tray. 2) In the Date and Time Properties window, select the T...

 Question How do I properly use the Multiple Selection check box in System Administration? Answer 1) In System Administration, select the Multiple Selection check box (if available) to put the screen into Multiple Selection mode. ...