Thick Client Applications

Symptom The following error may be encountered while using OnGuard applications: "SMux Provider: Physical connection is not usable [xFFFFFFFF]. Unable to open a logical session." Resolution This error message indicates the connection to the...

Symptom After creating and saving a new map in MapDesigner, it does not appear in the Map and System Configuration Objects list in MapDesigner. Resolution The Map and System Configuration Objects list does not automatically refresh after a n...

Question Why can't I close the Main Alarm Monitor window in Alarm Monitoring? Answer This behavior is by design. The Main Alarm Monitor window cannot be closed. If you do not want the Main Alarm Monitor window to display when logging into A...

 Question How can I view past events, and can I view those events for a specific time period? Answer An effective way to view past events is to run a trace from Alarm Monitoring. In Alarm Monitoring, complete the following steps: 1) In t...

Symptom Biometric events do not appear in the Main Alarm Monitor window in Alarm Monitoring. Resolution The display of biometric events needs to be enabled in the filter in Alarm Monitoring. Follow the steps below to do this. 1) In Alarm M...

Symptom If the data type of a field on the Cardholder screen is customized with FormsDesigner to be numeric instead of text and an 11-digit value is entered into that field on the Cardholder screen in System Administration, the value is changed ...

Symptom There is a time difference of one hour in OnGuard applications when Daylight Savings Time begins or ends. Resolution 1) Double-click on the clock in the Windows system tray. 2) In the Date and Time Properties window, select the T...

 Question How do I properly use the Multiple Selection check box in System Administration? Answer 1) In System Administration, select the Multiple Selection check box (if available) to put the screen into Multiple Selection mode. ...

How to use FormsDesigner on an Enterprise system Procedure Steps To create or modify the OnGuard form(s) on an Enterprise system: 1) Stop the LS Replicator service. 2) Manually run Replicator on all Regional Server nodes to complete any pendi...

How to search all user guides Procedure Steps The following procedures demonstrate how to search the entire set of OnGuard PDF files at once. This can help save time when you are unsure which user guides to search in. There are different proced...