Thick Client Applications

Symptom When running any report in System Administration, you may encounter one of the following error messages: "Error setting up report: Failed to load database information." "Error creating the report engine: Invalid class st...

Symptom After launching the Universal Time Conversion utility on a computer running Windows Vista, you may encounter the following error message. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\OnGuard\Lnl.OG.UT...

How to enable verbose logging for Database Setup   For versions prior to 7.0  Open the application.config file on the computer where Database Setup will be run. In Windows XP or 2003, this is typically located at %SystemDrive%\...

Symptom You might have issues performing the following tasks on a computer running Windows Vista or Windows Server 2008: Inability to launch Login Driver as an application. Inability to change a password from within the Login Driver applic...

Symptom System Administration allows a maximum number of 128 intrusion points to be specified in an intrusion mask group. However, if more than 64 intrusion points are specified in an intrusion mask group then when the database is downloaded to ...

Symptom After launching the Universal Time Conversion utility you may encounter the following error message: "Without successfully authenticating the conversion utility will not be run." You may also see the following entry in the Lnl...

Symptom The times listed on a muster report in Alarm Monitoring are off by one hour. Resolution To resolve this issue, verify that you have the latest cumulative time zone update for Microsoft Windows. This update should be deployed to all c...

Symptom You may encounter the following error message while running the OnGuard application: Exception occurred while updating the software event generation system. Unexpected application error! Internal Error Code [6089800007].: An...

Symptom When importing an AutoCAD (DXF) file for use as a background in MapDesigner, portions of the image are missing or incomplete. Resolution To work around the issue, follow one of the steps below. 1) Flatten the image to a single ...

Symptom While logging into any OnGuard application, you may encounter the following error message: "Database error found. The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value. The statement ...