Thick Client Applications
How to enable verbose logging for Database Setup
How to enable verbose logging for Database Setup For versions prior to 7.0 Open the application.config file on the computer where Database Setup will be run. In Windows XP or 2003, this is typically located at %SystemDrive%\Documents ...
Unable to run Database Setup or Login Driver, or change a password in Login Driver, in Windows Vista or Server 2008
Symptom You might have issues performing the following tasks on a computer running Windows Vista or Windows Server 2008:
Inability to launch Login Driver as an application. Inability to change a password from within the Login Driver appl...
Only 64 intrusion points download to an access panel even though more than 64 intrusion points are specified in an intrusion mask group in System Administration
Symptom System Administration allows a maximum number of 128 intrusion points to be specified in an intrusion mask group. However, if more than 64 intrusion points are specified in an intrusion mask group then when the database is downloaded to ...
Error in Universal Time Conversion utility: ''Without successfully authenticating the conversion utility will not be run.''
Symptom After launching the Universal Time Conversion utility you may encounter the following error message: "Without successfully authenticating the conversion utility will not be run." You may also see the following entry in the LnlLogError.l...
Times on muster report in Alarm Monitoring off by one hour
Symptom The times listed on a muster report in Alarm Monitoring are off by one hour. Resolution To resolve this issue, verify that you have the latest cumulative time zone update for Microsoft Windows. This update should be deployed to all c...
Error in OnGuard applications: ''Exception occurred while updating the software event generation system''
Symptom You may encounter the following error message while running the OnGuard application: Exception occurred while updating the software event generation system.
Unexpected application error! Internal Error Code [6089800007].:
An...
DXF file imports incorrectly into MapDesigner
Symptom When importing an AutoCAD (DXF) file for use as a background in MapDesigner, portions of the image are missing or incomplete. Resolution To work around the issue, follow one of the steps below. 1) Flatten the image to a single layer...
Error logging into System Administration: ''The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value''
Symptom While logging into any OnGuard application, you may encounter the following error message: "Database error found. The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value. The statement has b...
How do I make the background of my badge transparent using chromakey?
Question How do I make the background of my badge transparent using chromakey? Answer follow these steps: Start BadgeDesigner and open the badge layout. Right-click the object on the badge requiring a transparent background and select Pr...
LS Application Server service fails to start
Symptom The LS Application Server service fails to start, either on boot or on demand. In the Windows Event Viewer, Application log, you may find the following entry corresponding to the date and time the service failed to start: The LS Appli...
Your Privacy Choices