Thick Client Applications

Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application?  Answer In the Front Desk application, badges and access levels are modified when an active ba...

Symptom On an OnGuard client computer, in the Scheduler screen in System Administration, the service status of the Linkage Server may not be properly detected. For example, it may display as Not running when it is actually running, or vice versa...

How to print reports via Scheduler to a network printer on a domain Procedure Steps 1) Add the network printer in Windows. 2) In System Administration, under Administration > System Options... , General System Options tab, ensure the Li...

Symptom When attempting to download firmware to an access panel in Alarm Monitoring, on a computer with VLC media player installed, the firmware download may not work. Resolution This issue can be resolved by uninstalling VLC media player. A...

Problem Overview Visitor Management: When Deleting a Large Group Event, the System May Experience a Slight Wait Time (DE1480) Detailed Description When a large group event is deleted, notification e-mails are sent for the participants. This ...

Problem Overview FormsDesigner Field Style Border and Inside Edge not Functioning Properly Detailed Description In order to support recently introduced changes to the user interface, the ability to turn off a sunken edge border for a control...

Question Why am I logged out of Windows when I log out of Alarm Monitoring? Answer There is an OnGuard permission setting that can be used to log out of Windows when logging out of Alarm Monitoring. To check this setting, follow the steps b...

Symptom You might see the following error after launching Form Translator and logging in with the OnGuard SA account: The utility failed to properly launch the Application Server, please check the information passed to the utility. ...

Symptom When running any report in System Administration, you may encounter one of the following error messages: "Error setting up report: Failed to load database information." "Error creating the report engine: Invalid class st...

Symptom After launching the Universal Time Conversion utility on a computer running Windows Vista, you may encounter the following error message. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\OnGuard\Lnl.OG.UT...