Error loading maps when opening Alarm Monitoring on client workstation

Symptom

 A particular user or users experience the “Error loading map!” error when opening Alarm Monitoring on a particular workstation/client. The error might cause Alarm Monitoring to shut down after a few seconds.   

Resolution

NOTE: Always back up the registry before making changes

1. Open Registry Editor (regedit).
2. Navigate to HKEY_CURRENT_USER > SOFTWARE > LENEL > ACSMNTR.
3. Delete the folder “User profile for SA” only (leave the similar User profile for SA–Bar# entries untouched).
4. Users with issue should now be able to login without the error, but might also need to uncheck Automatic Map Display in the Options menu if the map no longer exists.

Applies To

 OnGuard – All versions (issue replicated and resolved on 6.5 and 7.2) 

Additional Information

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