Browser-Based Applications
LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module.
Symptom LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support enabl...
In OnGuard Monitor, still receiving alarms from all devices, even if the device is not part of the same monitor zone
Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone. Resolution Update the OnGuard Monitor module to version 1.2.187 or later. Applies To OnGuard Monito...
OnGuard Reporting and Dashboards will not save scheduled report to disc
Symptom When configuring a recurring scheduled report in OnGuard Reporting and Dashboards that will be saved to disk, there seems to be no way to configure each new report to be saved to disk. It therefore seems that only the last run r...
Error in Adaptor message is displayed after installing OnGuard Reports and Dashboard
Symptom: “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution: Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator Go to ACCESSCONTROL db...
Red X during configuration for Reports and Dashboards while using Setup Assistant
Symptom: A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution: This error is caused due to the following ...
Some users are missing tiles in web client
Symptom Application Tiles in the OnGuard Console homepage do not show for a certain user but it is for others. Resolution Opened CMD as admin and ran the following commands "C:\Program Files (x86)\OnGuard\Lnl.Tools.ConsoleHelper.exe" "-add" "C...
LS Communication Server crashes after panel download or firmware update
Symptom
LS Communication Server crashes after panel download or firmware update.
The following is observed in the Windows Event log: Application: Lnlcomsrvr.exe Framework Version: v4.0.30319 Description: The process was terminate...
LS Web Event Bridge service starts and stops
Symptom LS Web Event Bridge service starts then stops. In the Application Event logs, you will see an error similar to the one below. The Source will be Service1. Service cannot be started. System.IO.FileLoadException: Could not load file...
How to perform OpenAccess captures through NGINX for additional troubleshooting
Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting. Procedure Steps Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http { section and delete the # signs ...
How to connect Brother Printer model QL-720NW to Visitor Self Service
Procedure Steps Connect the Brother printer to a networked computer using the USB port. Configure the Brother printer: Brother Printer Setting Tool Communication Settings Wired LAN: IP Address: Boot Method: Static IP Address: ...
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