Browser-Based Applications

Symptom  When configuring a recurring scheduled report in OnGuard Reporting and Dashboards that will be saved to disk, there seems to be no way to configure each new report to be saved to disk.        It therefore seems that only the last run...

Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator Go to ACCESSCONTROL ...

Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This error is caused due to the followin...

Symptom Application Tiles in the OnGuard Console homepage do not show for a certain user but it is for others. Resolution Opened CMD as admin and ran the following commands "C:\Program Files (x86)\OnGuard\Lnl.Tools.ConsoleHelper.exe" "-add" "C...

Symptom   LS Communication Server crashes after panel download or firmware update. The following is observed in the Windows Event log: Application: Lnlcomsrvr.exe Framework Version: v4.0.30319 Description: The process was termina...

Symptom LS Web Event Bridge service starts then stops.   In the Application Event logs, you will see an error similar to the one below. The Source will be Service1.   Service cannot be started. System.IO.FileLoadException: Could not load fi...

Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting.    Procedure Steps     Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http {  section and delete the # sign...

Procedure Steps Connect the Brother printer to a networked computer using the USB port. Configure the Brother printer:    Brother Printer Setting Tool    Communication Settings    Wired LAN: IP Address: Boot Method: Static  IP Address...

  This article describes settings that have been used successfully within OnGuard and Microsoft Azure AD in order to use Azure AD as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note: Third-party settings ma...

OpenID Connect Settings for Okta   This article describes settings that have been used successfully with OnGuard and Okta in order to use Okta as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note:  Third-pa...