Browser-Based Applications

Symptom  LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support ...

Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone.  Resolution  Update the OnGuard Monitor module to version 1.2.187 or later.  Applies To ...

Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator ...

Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This err...

Symptom:  Tiles on thin client not showing up for certain user but it is for others Resolution:   Opened CMD as admin and ran the following commands "C:\Program Files (x86)\OnGuard\Lnl.Tools.ConsoleHelper.exe" "-a...

Procedure Name Reporting and dashboard installation Procedure Steps Go to License administrator:  http://<host name>:9999  for example:  http://onguard8:9999   Check this parameter:   If they a...

Symptom Mobile Credential badges issued to cardholders using Gmail addresses have the BlueDiamond credential link removed from the email invitation message.  This is because Gmail only allows embedded http:// or https:// links in email mes...

Symptom   LS Communication Server crashes after panel download or firmware update. The following is observed in the Windows Event log: Application: Lnlcomsrvr.exe Framework Version: v4.0.30319 Description: The process was term...

Symptom LS Web Event Bridge service starts then stops.   In the Application Event logs, you will see an error similar to the one below. The Source will be Service1.   Service cannot be started. System.IO.FileLoadException: Could not...

Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting.    Procedure Steps     Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http {  section ...