When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI
Symptom
Since the OpenAccess service runs under the user account (other than LOCAL SYSTEM) which does not have enough privileges, it cannot get the handle to the directory services. OpenAccess is still waiting to get the handle and after 30 seconds (REST protocol’s standard ESB time limit), so the request times out.
Resolution
Run the OpenAccess service with the LOCAL SYSTEM account which should have all required privileges for OpenAccess.
Applies To
OnGuard 7.4, OnGuard 7.4 Update 1, OnGuard 7.4 Update 2, and OnGuard 7.5
Additional Information
Copyright © 2024 Carrier. All rights reserved.
