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Question If a Technical Support technician requests to locate the Communication Server for a panel, how do I locate it? Answer Log in to System Administration. Find the panel (for example, if it is a recorder, it should be in Video >...
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Symptom Error:
"Connection is busy with another HSTMT"
Displays when attempting to add a device to OnGuard and possibly other functions.
Resolution
Open Data Sources (ODBC) C:\Windows\SysWOW64\odbcad32.exe (for 64 bit sy...
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Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows:
- From OnGuard System Administration menu bar:
- Select Administration----> Users
- Select Syste...
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Question How do I use the text field filter for user transaction reports? Answer There are many choices for what value to enter into the text field when you are filtering a user transaction report. This article will explain what options...
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Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, t...
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Symptom The error, “Too Many Records” displays when you are trying to preview or generate a report. This error occurs when a report contains more than the set maximum allowed number of records. This can also occur while building the repor...
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Symptom "Invalid selection for field" error occurs after creating a new user or modifying an existing user from the Location or Division drop-down menus. New selections added into List Builder can be chosen without any issues. Resolution...
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Symptom Emails that are tied into alarm events are not automatically sent when the event occurs. Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms > Messages f...
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Symptom The following error message appears when opening Alarm Monitoring:
This can occur if there are pending alarms for hardware that was removed from System Administration. Resolution Close out of Alarm Monitoring. Locat...
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Symptom Resolving no audio or poor audio quality Resolution To receive an audio notification, the OnGuard application server must have a sound card installed. For virtual machines, the server hosting the virtual machine must have a s...
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