Updated Articles

41. Cannot open Region's Replication Admin, message ''A User must be all segment user.''

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom When attempting to open Replication Administration in a region, the following message appears: "A User must be all segment user." Resolution When logging into Replication Administration in a region, the user must be an All...

42. Troubleshooting the LS Site Publication Server

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Troubleshooting the LS Site Publication Server Procedure Steps Starting in OnGuard 7.0, replication is now dependent on two new services, the LS Message Broker and the LS Site Publication Server. There may be times when you need to restart t...

43. Badge Activation and Deactivation Date/Time In OnGuard Enterprise

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Product Name Badge Activation and Deactivation dates and times in OnGuard Enterprise  General Information Badge Activation and Deactivation dates and times are replicated to each region and date/time is converted to each locations lo...

44. Replication Error: Cannot insert duplicate key row object 'dbo.reader' with unique index 'readdescid'

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom Enterprise transactions are failing. When running Replicator manually, the following error is observed while replicating: "Exception occurred while replicating hardware transaction for table [Reader]. Unexpected application error! ...

45. Replication Administration shows “To do – Awaiting Processing at Destination” status after Replicator is run on a segmented system

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom  Replication Administration shows “To do – Awaiting Processing at Destination” status after Replicator runs on a segmented system.  Resolution  Use the following steps to see a successful status in Replication Administration: Using...

46. Failure getting more ID's allocated

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom During Replication, if you notice that ID's are not being allocated, you can try to manually allocate the ID's. If manual ID allocation fails, you may see errors similar to the following: Device Initialization failed: Winsock failure WS...

47. Replication Error: Cannot insert duplicate key row object 'dbo.ACCESSLVL' with unique index 'ACCESSNAME'

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom Hardware transactions are failing. When running Replicator manually, the following error is observed while replicating:   "Exception occurred while replicating hardware transaction for table [ACCESSLVL]. Unexpected application error! In...

48. How to add an ILS panel and ILS locks to OnGuard for the first time

    Last Updated: 04/10/2025 in OnGuard Ecosystem Hardware Wireless Locks
    How to add an ILS panel and ILS locks to OnGuard for the first time Procedure Steps Assume that OnGuard system does not have ILS hardware yet and we want to add it, configure and start to use. 1) ILS Offline panel should be added first. I...

49. How to configure an ILS reader

    Last Updated: 04/10/2025 in OnGuard Ecosystem Hardware Wireless Locks
    How to configure an ILS reader Procedure Steps 1) Reader types – magnetic, PROX and iCLASS For PROX and iCLASS – select card formats (up to 4 formats). Also, card formats can be set in different order (priority) – in this order reader will c...

50. RF connection and communication issues with ILS wireless locks

    Last Updated: 04/10/2025 in OnGuard Ecosystem Hardware Wireless Locks
    Symptom ILS wireless locks are unable to join a properly configured and online Wireless Access Point (WAP). ILS wireless locks, that have previously correctly joined a WAP, are experiencing periodic communication failures, or online/offline c...

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