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Determine a Weigand card format
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HID programmer or configuration compatible with OnGuard and limitations.
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Symptom The following error appears when iClass encoding stops working: "the encoding failed do the Protected application error code 0x80042007" Resolution The card format for the Access Control Key Type was changed from HID to ...
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Symptom After performing an upgrade from any version of OnGuard prior to 5.12.110, you may see a status of FAULT in Alarm Monitoring, and supervision may not work properly. Resolution To resolve this issue, complete the following steps in ...
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Symptom System Admin hangs when bulk modifying access levels. From the application and system event logs, it is found that the DCOM permission is not enabled for the user. DCOM error with event ID: 10016 is reported in WER. Resolution Enab...
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Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems wi...
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Symptom Alarm Shunt Relay doesn’t stay active for higher values of door held open time Resolution There is no resolution. The reason is while the door held open time can be set to higher value (max 65,534 seconds), the maximum time for shunt re...
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How to configure a direct card printer for inline encoding Procedure Steps 1) Before attempting to install the printer, refer to the Badge Printers Compatibility Chart ( https://connect.lenels2.com/ ) and the Inline Encoding appendix...
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Symptom: Error Downloading report from the database: an unnamed file contains an incorrect path. Cause: When trying to preview or print any report in System Administration the error would come up Resolution: Found the ISO loc...
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Symptom When printing a badge you may receive the following error: Note: For this example, the printer is a NISCA PR5350-USB. Your error will be similar to this one. Resolution The encoder information is missing from the ACS.INI...
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