Symptom
After performing an upgrade from any version of OnGuard prior to 5.12.110, you may see a status of FAULT in Alarm Monitoring, and supervision may not work properly.
1) Open the EOL Tables window by selecting EOL Resistor Configuration from the Access Control menu.
2) If you are using a table type of Basic Custom, ensure there are at least 10 ohms between the low range and high range.
3) If you are using a table type of Advanced Custom, ensure there are at least 10 ohms between the low range and high range of any entries with a status of "Foreign."
4) Click [OK] to save any changes.
After these changes are completed, the FAULT should no longer occur, and supervision should work properly.
Resolution
To resolve this issue, complete the following steps in System Administration:1) Open the EOL Tables window by selecting EOL Resistor Configuration from the Access Control menu.
2) If you are using a table type of Basic Custom, ensure there are at least 10 ohms between the low range and high range.
3) If you are using a table type of Advanced Custom, ensure there are at least 10 ohms between the low range and high range of any entries with a status of "Foreign."
4) Click [OK] to save any changes.
After these changes are completed, the FAULT should no longer occur, and supervision should work properly.
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