System Administration

Symptom After performing an upgrade from any version of OnGuard prior to 5.12.110, you may see a status of FAULT in Alarm Monitoring, and supervision may not work properly. Resolution To resolve this issue, complete the following steps in ...

Symptom In System Administration, on the Administration > System Options > General System Options tab, after entering a workstation name into the Linkage Server Host field, and selecting [OK], the field automatically adds either the entire...

Symptom In System Administration and ID CredentialCenter, on the Cardholders folder Access Level form, the [Modify] button is disabled, preventing the addition of access levels to a cardholder. Resolution This is normal behavior if a badge...

Symptom Badge layouts are no longer present on one or more Regional Server Nodes after the Replicator application is executed from a Master Server Node to a Regional Server Node. This occurs if the Download system records check box was selec...

Symptom The user sets a default capture source, and when the user returns to the Multimedia Capture window, the default capture source is not the default the user set. Resolution This is due to insufficient permissions to write or modify ...

Symptom Third-party OPC Clients do not receive events from OnGuard (as OPC Server). Resolution This problem occurs when the OnGuard license is missing the required DataConduIT client option (part number SWG-1140). To correct this problem:...

Question How can HID iCLASS cards be identified when the box is not available? Answer If the box is available, there is often valuable information available on it. There should also be a sheet included with the cards that contains details...

How to create a man-trap using Local I/O and relay outputs Procedure Steps A man-trap configuration has a controlled area between an outside door and an inside door. Two readers control the outside door, and two readers control the inside d...

How to set up digital video verification Procedure Steps Users can use digital video verification for any camera with a Device-Camera link to a reader. Note: The LS Linkage Server must be configured and the service must be running for...

 Question What is use limit and how is it utilized? Answer To utilize this feature for a particular reader, in System Administration, select the Enforce Use Limit check box on the Readers-Settings tab. A cardholder's use limit is s...