System Administration

Symptom When attempting to capture a photo for a cardholder, you may encounter the error message: "An error occurred while attempting to automatically crop the cardholder image. Failed to process image. The image dimensions are too small. A min...

 Symptom In System Administration, the Intrusion Mask Group option does not appear  in the Group Type drop-down. Resolution Intrusion mask groups can only be added to LNL-2220 and LNL-3300 access panels. You must select one of these ty...

Symptom In System Administration, if you modify a zone name and select [OK] the name reverts back to the default name of "Zone: 1". Resolution To resolve the issue you must have the proper permissions. To do this: 1) Navigate to Administ...

Symptom When encoding a DESFire (TWIC 1.02 Data Model) smart card, you may see the following error message. "Encoding failed due to the following errors: Required biometric information for this application is missing. Please perform capture and...

Symptom Network printers cannot be selected when you configure Schedule Report as the action type to be executed by a Global I/O or from Scheduler. In System Administration, complete the following steps in order to reproduce the issue: 1) Fr...

Product Name Encoding iCLASS Badges with Multiple Applications General Information When an iCLASS RW400 programmer initializes a non-configured/non-programmed iCLASS badge, it secures the first application area of the badge with the HID site...

Symptom You are not able to assign more than two (2) intrusion authority levels to a badge. When two (2) intrusion authority levels are assigned to a badge and an attempt is made to assign a third intrusion authority level, the first level assi...

Question How do I give a group of OnGuard users the authority to assign One Free Pass (anti-passback violation) to a cardholder? Answer To enable the permission for a group of OnGuard users in System Administration: 1) From the Administrat...

Symptom When using the Schlage SERIII-W Scramble Keypad reader, you may experience any or all of the following issues: - PIN codes do not work. - Access Granted events are not displayed in Alarm Monitoring. - Access denied even when a valid PIN ...

Symptom When attempting to preview a report before it is printed from System Administration, the report shows up in a strange format. Typically, the page size is very small and only a portion of the data is visible on each page. Resolution T...