Symptom
Network printers cannot be selected when you configure Schedule Report as the action type to be executed by a Global I/O or from Scheduler.
In System Administration, complete the following steps in order to reproduce the issue:
1) From the Administration menu, select Scheduler, and then click [Add] to open the Add Action Wizard window.
2) (Optional) From the Access Control menu, select Global I/O.
- Create a new global I/O.
- On the Output Action tab, click [Add] to open the Add Action Wizard window.
3) From the Objects list, select "Schedule Report," and then click [Next]. The Schedule Report Properties window is displayed.
4) On the Schedule Report tab:
- Select the Send report to printer radio button.
- Select the Select printer below radio button.
- Expand the drop-down. Note there are no network printers available to be selected in this drop-down.
Complete the following steps in order to resolve the issue:
1) On the computer running the LS Linkage Server service, click the Start button, and then select Run.
2) Type services.msc in the Open field, and then click [OK].
2) In the Windows Services window, right-click on LS Linkage Server, and then select Properties.
3) In the Properties window, select the Log On tab.
4) Select This account, and then enter the credentials of a user with sufficient permissions to the desired network printers.
5) Click [Apply], and then [OK] to save the change.
6) Restart the LS Linkage Server service.
At this point, the desired network printers should be available.
In System Administration, complete the following steps in order to reproduce the issue:
1) From the Administration menu, select Scheduler, and then click [Add] to open the Add Action Wizard window.
2) (Optional) From the Access Control menu, select Global I/O.
- Create a new global I/O.
- On the Output Action tab, click [Add] to open the Add Action Wizard window.
3) From the Objects list, select "Schedule Report," and then click [Next]. The Schedule Report Properties window is displayed.
4) On the Schedule Report tab:
- Select the Send report to printer radio button.
- Select the Select printer below radio button.
- Expand the drop-down. Note there are no network printers available to be selected in this drop-down.
Resolution
To resolve the issue, the LS Linkage Server service needs to be run by a user with sufficient permissions to the desired network printers.Complete the following steps in order to resolve the issue:
1) On the computer running the LS Linkage Server service, click the Start button, and then select Run.
2) Type services.msc in the Open field, and then click [OK].
2) In the Windows Services window, right-click on LS Linkage Server, and then select Properties.
3) In the Properties window, select the Log On tab.
4) Select This account, and then enter the credentials of a user with sufficient permissions to the desired network printers.
5) Click [Apply], and then [OK] to save the change.
6) Restart the LS Linkage Server service.
At this point, the desired network printers should be available.
