System Administration

How to install and use the Videology Credential Center camera model 24Z704USB Procedure Steps 1) Obtain the TWAIN driver from the Supplemental Disc 2) Shut down all currently running applications. 3) Double-click the appropriate version ...

Question Why are the [Add] and [Delete] buttons disabled on the Timezone/Reader Modes tab in System Administration? Answer The [Add] and [Delete] buttons are not used on the Timezone/Reader Modes tab in System Administration. To add a t...

Symptom When attempting to execute a scheduled report from Scheduler, either on the scheduled date and time or manually, the report might not generate, and Linkage Server might crash. Viewing the history of the scheduled action might show th...

How to disable the automatic cropping feature in the Multimedia Capture screen in System Administration Procedure Steps You can disable the automatic cropping feature by following these steps: 1) In System Administration, from the Administ...

Symptom You might encounter the following error in System Administration:  "The cursor does not include the table being modified or the table is not updatable through the cursor.  The statement has been terminated." Resolut...

Symptom When a cardholder presents their badge to an HID Edge or EdgePlus reader, you may see an "Invalid Badge" event in Alarm Monitoring even though the displayed cardholder name and badge number are correct. Resolution The ...

Symptom You may encounter an "Unable to load action configuration" error in System Administration when loading the Scheduler.  If you click [OK], the Scheduler window opens, but one or more actions may have a descriptio...

Symptom From System Administration or ID CredentialCenter: After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders ...

How to configure video event locking for an alarm Procedure Steps Video event locking locks a segment of video when a specified alarm is generated. This prevents the video from deleted when archiving space is limited. To configure video event l...

Symptom You may encounter an issue where auto-cropping of the cardholder image may detect the cardholder's eyes in the wrong location. Resolution To resolve the issue, ensure that the Maintain Aspect check box is not checked. By...