03/30/2009April Daniels
Symptom When encoding a DESFire (TWIC 1.02 Data Model) smart card, you may see the following error message. "Encoding failed due to the following errors: Required biometric information for this application is missing. Please perform capture a...
02/18/2009April Daniels
Symptom Network printers cannot be selected when you configure Schedule Report as the action type to be executed by a Global I/O or from Scheduler. In System Administration, complete the following steps in order to reproduce the issue: 1) ...
02/06/2009April Daniels
Product Name Encoding iCLASS Badges with Multiple Applications General Information When an iCLASS RW400 programmer initializes a non-configured/non-programmed iCLASS badge, it secures the first application area of the badge with the HID si...
02/02/2009April Daniels
Symptom You are not able to assign more than two (2) intrusion authority levels to a badge. When two (2) intrusion authority levels are assigned to a badge and an attempt is made to assign a third intrusion authority level, the first level as...
12/30/2008April Daniels
Question How do I give a group of OnGuard users the authority to assign One Free Pass (anti-passback violation) to a cardholder? Answer To enable the permission for a group of OnGuard users in System Administration: 1) From the Administr...
12/09/2008April Daniels
Symptom When using the Schlage SERIII-W Scramble Keypad reader, you may experience any or all of the following issues: - PIN codes do not work. - Access Granted events are not displayed in Alarm Monitoring. - Access denied even when a valid PI...
11/11/2008April Daniels
Symptom When attempting to preview a report before it is printed from System Administration, the report shows up in a strange format. Typically, the page size is very small and only a portion of the data is visible on each page. Resolution ...
11/11/2008April Daniels
How to create a Local I/O Procedure Steps In System Administration, complete the following steps: 1) Select Local I/O from the Access Control menu. 2) Select the Local I/O Function Lists tab, and then click [Add ].
2) In the Name ...
10/29/2008April Daniels
Symptom E-mail messages that are sent automatically as the result of an alarm contain no information in the body of the e-mail. If this type of e-mail is sent manually from Alarm Monitoring, the body of the e-mail message correctly appears. T...
10/22/2008April Daniels
Question How do I configure a door to unlock in the morning, then go to a secure mode (Card and Pin) at night? Answer The easiest way to do this in OnGuard is to configure a timezone/reader mode. In System Administration, complete the fol...