System Administration

Symptom When encoding a DESFire (TWIC 1.02 Data Model) smart card, you may see the following error message. "Encoding failed due to the following errors: Required biometric information for this application is missing. Please perform capture a...

Symptom Network printers cannot be selected when you configure Schedule Report as the action type to be executed by a Global I/O or from Scheduler. In System Administration, complete the following steps in order to reproduce the issue: 1) ...

Product Name Encoding iCLASS Badges with Multiple Applications General Information When an iCLASS RW400 programmer initializes a non-configured/non-programmed iCLASS badge, it secures the first application area of the badge with the HID si...

Symptom You are not able to assign more than two (2) intrusion authority levels to a badge. When two (2) intrusion authority levels are assigned to a badge and an attempt is made to assign a third intrusion authority level, the first level as...

Question How do I give a group of OnGuard users the authority to assign One Free Pass (anti-passback violation) to a cardholder? Answer To enable the permission for a group of OnGuard users in System Administration: 1) From the Administr...

Symptom When using the Schlage SERIII-W Scramble Keypad reader, you may experience any or all of the following issues: - PIN codes do not work. - Access Granted events are not displayed in Alarm Monitoring. - Access denied even when a valid PI...

Symptom When attempting to preview a report before it is printed from System Administration, the report shows up in a strange format. Typically, the page size is very small and only a portion of the data is visible on each page. Resolution ...

How to create a Local I/O Procedure Steps In System Administration, complete the following steps: 1) Select Local I/O  from the Access Control menu. 2) Select the Local I/O Function Lists tab, and then click [Add ]. 2) In the Name ...

Symptom E-mail messages that are sent automatically as the result of an alarm contain no information in the body of the e-mail. If this type of e-mail is sent manually from Alarm Monitoring, the body of the e-mail message correctly appears. T...

Question How do I configure a door to unlock in the morning, then go to a secure mode (Card and Pin) at night? Answer The easiest way to do this in OnGuard is to configure a timezone/reader mode. In System Administration, complete the fol...