System Administration

Question What does "Panel Options Mismatch" mean in Alarm Monitoring? Answer "Panel options mismatch" can be reported for an access panel if there is an options mismatch between the database on the panel and what OnGuard...

Symptom The Do not activate strike on REX setting (located on the Settings form in the Readers and Doors folder in the System Administration application) does not work for a reader associated with an NGP panel. Resolution 1. Start and log ...

Question How do I configure a card format for HID 37-bit proximity cards (format S10401), previously used in an AMAG system? Answer In System Administration, from the Administration menu, select Card Formats... . Click [Add] and sele...

Question Why can't I choose a command keypad template or a default mask group for my reader in System Administration? Answer If the access panel associated with the reader is not loaded with AES firmware, the Command keypad template ...

Product Name International SMS Coverage for MobileActivate General Information For the current listing of carriers providing international SMS coverage for MobileActivate, follow the link below.     http://cdyne.com/downloads/...

Symptom After launching Database Setup, the following error message may appear on a computer running Windows "Cannot open database "AccessControl" requested by the login. The login failed. Login failed for user 'COMPUTERNAME...

How to configure an OnGuard workstation for a Lenel ILS Mobile Configurator Procedure Steps Prerequisites: - The OnGuard workstation is running Microsoft Windows XP or later, with an available USB port. - The OnGuard workstation has the Com...

Question How is the Don't Care area treated when set as the Area leaving for local Anti-Passback? Answer When you configure the area leaving as Don't Care for local Anti-Passback, Anti-Passback processing will not use the current...

Product Name Bulk User Tool Utility Information General Information The Bulk User Tool is for quickly adding and linking multiple users to their cardholder directory accounts while allowing the user to then log into Visitor Management. For...

Symptom After saving changes to access level assignments in Area Access Manager (browser-based client), you may encounter the following error message: "There was an error when attempting to save the access level assignments." Re...