Readers / Biometrics

Symptom   This is an important notice for users deploying Mercury Series 3 MR50, Series 3 MR52 as well as LP1501, LP1502 and LP4502 Intelligent Controllers.   The Mercury controller(s) may have difficulty establishing communication wit...

When using an HID RP40-H, RPK40-H or other HID PIV Class reader using OSDP (Open Supervised Device Protocol), the credential presented will not be read and not generate a beep at the reader, or will generate an Invalid Card Format event in Alarm Mon...

 Symptom Essex Electronics K1 Keypad is not working with OnGuard Resolution   The keypad needs to be configured for Wiegand output and its facility code set. Essex Electronics Technical Support can assist with this. This is not cov...

Product Name T-525W Keypad General Information Configuration for the T525W Keypad (part number 700216001): Mode 1 (Press *0):     8-bit per key, no buffering (default). Mode 2 (Press *1):     6-bit per key, no buffering. Mode 3 (P...

Symptom   When a valid credential is presented to a reader there is a 3-4 second delay before the door opens. The reader LED will flash green on the credential presentation, then after the 3-4 second delay, the reader LED will show steady g...

How do I obtain a Configuration Card for my HID iCLASS or iCLASS SE Reader? Procedure Steps At times it may be necessary to change or restore the default behavior of a HID iCLASS or iCLASS SE reader. For example, a customer may desire to ...

How to wire an external reader to the iCAM7000 Procedure Steps With firmware version 7.09.05 and earlier, a reader configuration card is required to flash the RW400 Reader to a 115200 baud rate. RW400 Readers will not read properly with a 5760...

How to wire an external reader to the iCAM7000 Procedure Steps With firmware version 7.09.05 and earlier, a reader configuration card is required to flash the RW400 Reader to a 115200 baud rate. RW400 Readers will not read properly with a 5760...

Question Does the HID iCLASS/Iris ID solution work with OnGuard?  Answer Yes, as long as everything is set up correctly: Card is presented to iCAM/Reader. Wiegand Data is read from the HID AC application and buffered at the ICU. I...

How to enter a new PIN code on a Schlage SERIII-W Scramble Keypad when the keypad is still active Procedure Steps If a cardholder approaches a Schlage SERIII-W Scramble Keypad, and all keys on the reader are illuminated, the cardholder can perf...