Popular Articles

61. What TCP ports need to be open to activate a software-based license (FLEXnet) online?

    Last Updated: 05/19/2025 in OnGuard Ecosystem License / Dongle
    Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer OnGuard 8.3 or later: HTTPS port 443 must be open to the Internet on the computer where the software-based license is being activated. ...

62. How to Troubleshoot communication problems with the Bosch 9412G

    Last Updated: 04/01/2025 in OnGuard Ecosystem Hardware Panels
    How to troubleshoot communication problems with a Bosch 9412G Procedure Steps Typical Issues: 1.Cannot get panel online "follow steps 1-6 below 2.Panel cycles online and offline "follow steps 4-5 "if these don't work, go back ...

63. ''Reader Offline'' and Yellow X Indicated on Readers After OnGuard Upgrade

    Last Updated: 11/24/2021 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...

64. Moving to a new server when Upgrading from OnGuard 6.6 through 7.4 to OnGuard 7.6 - 8.0

    Last Updated: 05/09/2025 in OnGuard Ecosystem Install / Upgrade
    Symptom Certain configurations need to be changed when  upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a  new server Resolution Contact SIG for a new license file that suppor...

65. Encryption used to store OnGuard passwords in database

    Last Updated: 04/07/2025 in OnGuard Ecosystem Database
    Question   What encryption is used when passwords are stored in the OnGuard database?     Answer Internal account passwords use a salted SHA1 hash. The database password stored with the Login Driver component use an RSA RC2 encr...

66. License Administration defaults to http in OnGuard 8.0 and above with invalid credentials

    Last Updated: 05/28/2025 in OnGuard Ecosystem OnGuard System Services License Server
    License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a li...

67. How to create a man-trap using Local I/O and relay outputs

    Last Updated: 06/05/2025 in OnGuard Ecosystem System Administration
    How to create a man-trap using Local I/O and relay outputs Procedure Steps A man-trap configuration has a controlled area between an outside door and an inside door. Two readers control the outside door, and two readers control the inside d...

68. Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restart of communication server to fix the issue

    Last Updated: 05/09/2025 in OnGuard Ecosystem Legacy Products
    Symptom Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restarting the Communication Server to fix the issue.  Resolution  Increase the event duration value for the elevator controller readers by...

69. LNL-600XA-TAMPER Enclosure Tamper Instructions

    Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels

70. How to run the LNLDIAG utility and upload to FTP for use by Technical Support

    Last Updated: 05/08/2025 in OnGuard Ecosystem Data Collection
    How to run the LNLDIAG utility and upload to FTP for use by Technical Support. Procedure Steps The LNLDIAG utility collects the Lenel OnGuard logs and setup files, adds the files to a .ZIP archive, and saves the .ZIP file to ...

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