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License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a li...
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How to restrict access levels to only allow certain cardholders access to your door(s). For example, this can be useful during a lockdown event so only certain cardholders can open doors. Procedure Steps
***This will not work wit...
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Product Name LNL-4420 General Information The LNL-4420 supports a total of 64 downstream devices (32 devices per downstream port). The maximum number of authenticated readers supported on the LNL-4420 when using FIPS readers is 16. ...
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Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...
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Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer OnGuard 8.3 or later: HTTPS port 443 must be open to the Internet on the computer where the software-based license is being activated. ...
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Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file that suppor...
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How to create a man-trap using Local I/O and relay outputs Procedure Steps A man-trap configuration has a controlled area between an outside door and an inside door. Two readers control the outside door, and two readers control the inside d...
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How to assign access levels in a segmented system from multiple segments Procedure Steps In order for users from one segment to assign access levels from another segment, an option in the Segments folder must be enabled. In System Administr...
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Last Updated: 06/05/2025
in OnGuard Ecosystem Database SQL
How to check SQL Server authentication settings Procedure Steps 1) Start Microsoft SQL Server Management Studio. 2) Right-click the server name and select "Properties." 3) Select the Security page. 4) Verify that Server authentication is...
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How to troubleshoot communication problems with a Bosch 9412G Procedure Steps Typical Issues:
1.Cannot get panel online
"follow steps 1-6 below
2.Panel cycles online and offline
"follow steps 4-5
"if these don't work, go back ...
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