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Symptom
"Invalid Badge" or "Denied, PIN Only Request" error Resolution
Adjust the number of cardholders configured for the access panel.
In System Administration, complete the following steps:
1) Navigate to Access Contr...
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How to configure SSL in Internet Information Services 7 (IIS 7) Procedure Steps Summary HTTP traffic sent between web servers and clients is sent in clear text. This can present a security risk when sending passwords and other sensitive...
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Question What preliminary information should be obtained before contacting Technical Support? Answer 1) An existing ticket ID. Is this an ongoing issue? If it is, and a ticket is already open, please have the ticket ID available. 2) ...
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Symptom If the Windows Accessibility or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardholders , the ...
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Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercu...
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Last Updated: 06/05/2025
in OnGuard Ecosystem Database SQL
How to change the Lenel database password Procedure Steps 1) Click the Start button, then select Programs > Microsoft SQL Server xxxx > SQL Server Management Studio . 2) Log into SQL Server Management Studio. 2) In the Object Explor...
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Last Updated: 01/31/2023
in NetBox Ecosystem Any NetBox Ecosystem documentation you might need can be downloaded from Support Central. You can access Support Central by logging in to https://portal.lenels2.com/support/ Once logged in, you have two options for finding documents related to t...
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Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
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How to configure elevator control using an LNL-1320 Procedure Steps 1) In System Administration, on the appropriate Access Panels tab, select the check box for Elevator Control to enable this feature. 2) On the Readers tab, select the re...
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How to Setup and Use Global Arm/Disarm Commands? Procedure Steps
In order to use the global arm/disarm commands, you will want to use the following steps: Non-Segmented Database 1. Set the Intrusion command configuration to Global Per...
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