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Symptom
"Invalid Badge" or "Denied, PIN Only Request" error Resolution
Adjust the number of cardholders configured for the access panel.
In System Administration, complete the following steps:
1) Navigate to Access Contr...
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Question What preliminary information should be obtained before contacting Technical Support? Answer 1) An existing ticket ID. Is this an ongoing issue? If it is, and a ticket is already open, please have the ticket ID available. 2) ...
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How to configure elevator control using an LNL-1320 Procedure Steps 1) In System Administration, on the appropriate Access Panels tab, select the check box for Elevator Control to enable this feature. 2) On the Readers tab, select the re...
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Honeywell Integration with OnGuard 7.2 Overview OnGuard 7.2 supports the ability to communicate with Honeywell access panels and downstream devices. This document provides an overview of this support. Honeywell transitio...
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Enable logging with Windows Firewall to monitor dropped packets Procedure Steps
NOTE: This is relevant if the customer is using Windows Firewall functions and features.
Launch Windows Firewall with Advanced Security. Click [A...
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Last Updated: 06/05/2025
in OnGuard Ecosystem Database SQL
How to attach a database to SQL Server Procedure Steps 1) Open Microsoft SQL Server Management Studio. 2) In the left pane, right-click on Databases and select Attach .
3) In the Databases to attach section, click [Add].
4) Bro...
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Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercu...
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How to restrict access levels to only allow certain cardholders access to your door(s). For example, this can be useful during a lockdown event so only certain cardholders can open doors. Procedure Steps
***This will not work wit...
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Symptom Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restarting the Communication Server to fix the issue. Resolution Increase the event duration value for the elevator controller readers by...
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Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
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