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How to install and configure the PIV Omnikey reader

Last Updated: 10/29/2024 in OnGuard Ecosystem Hardware Readers / Biometrics

How to install and configure the PIV OmniKey reader Procedure Steps Install the OmniKey drivers: 1) Run the driver installation package, located on the OnGuard Supplemental DVD at one of the following locations, depending on the OmniKey reader ...
LNL-600XA-TAMPER Enclosure Tamper Instructions

Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels
How to customize reader inputs and outputs

Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications

How to customize reader inputs and outputs Procedure Steps It is possible to configure which inputs are used for the door contact, REX, Aux input 1, and Aux input 2, and which outputs are used for the strike, Aux output 1, and Aux output 2. ...
Lenel OnGuard- ASSA ABLOY DSR Software Installation Manual

Last Updated: 04/01/2025 in OnGuard Ecosystem Integrations
How can I view past events, and can I view those events for a specific time period?

Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications

Question How can I view past events, and can I view those events for a specific time period? Answer An effective way to view past events is to run a trace from Alarm Monitoring. In Alarm Monitoring, complete the following steps: 1) In...
Battery low alarm in Alarm Monitoring

Last Updated: 03/25/2025 in OnGuard Ecosystem Alarm Monitoring

Symptom The "Low Battery" status does not reset as expected after the on-board battery is replaced on an LNL-2210, LNL-2220, or LNL-3300. Resolution To reset the status, remove power from the board and then reapply power. The status ...
Encryption used to store OnGuard passwords in database

Last Updated: 04/07/2025 in OnGuard Ecosystem Database

Question What encryption is used when passwords are stored in the OnGuard database? Answer Internal account passwords use a salted SHA1 hash. The database password stored with the Login Driver component use an RSA RC2 encr...
X series Panel shows "Configuration type mismatch" in alarm monitoring system tree

Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels

X-Series panels in Alarm Monitoring show “Configuration type mismatch” when viewed in the System Tree. Procedure Steps If using OnGuard 7.5 or later, these steps apply if using X3300, X2220, X2210, or X4420 panels: Using a LNL-X3300 as an exa...
How to determine the version of Oracle client and server software

Last Updated: 01/18/2022 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older

How to determine the version of Oracle client and server software Procedure Steps There are several methods for checking the Oracle client version and the Oracle server version: Method 1: Open a command prompt. Type SQLPL...
How to resolve ''Event Polling Stopped'' errors in Alarm Monitoring

Last Updated: 01/05/2022 in OnGuard Ecosystem Alarm Monitoring

Symptom Getting Database Polling Errors in Alarm Monitoring Resolution The first thing you need to check is if there is sufficient free disc space where the database is installed. •If there is insufficient space, and the disk is small,...