Popular Articles

71. Configure Milestone XProtect for OnGuard 8.0

    Last Updated: 04/02/2025 in OnGuard Ecosystem OnGuard Video Products Milestone
    LenelS2 1212 Pittsford-Victor Road Pittsford, New York 14534 USA Tel 866.788.5095 Fax 585.248.9185 www.LenelS2.com DOC-2019-EN-US (13 January 2022) © 2022 Carrier Fire and Security Americas Corporation.  revision 2 ...

72. ''Reader Offline'' and Yellow X Indicated on Readers After OnGuard Upgrade

    Last Updated: 11/24/2021 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...

73. What is Duress Code?

    Last Updated: 06/09/2025 in OnGuard Ecosystem System Administration
    Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. I...

74. Where is the OnGuard 8.3 Hardware Guide?

    Last Updated: 07/03/2025 in OnGuard Ecosystem Before contacting TSG
    Symptom The Hardware Guide that ships with OnGuard 8.3 lists OnGuard 8.2 in the copyright section. Resolution While OnGuard 8.3 release has been successfully tested at UL Solutions with X-Series controllers, testing of the M-S...

75. LNL-600XA-TAMPER Enclosure Tamper Instructions

    Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels

76. How can I view past events, and can I view those events for a specific time period?

    Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications
     Question How can I view past events, and can I view those events for a specific time period? Answer An effective way to view past events is to run a trace from Alarm Monitoring. In Alarm Monitoring, complete the following steps: 1) In...

77. How to assign access levels in a segmented system from multiple segments

    Last Updated: 06/06/2025 in OnGuard Ecosystem System Administration
    How to assign access levels in a segmented system from multiple segments Procedure Steps In order for users from one segment to assign access levels from another segment, an option in the Segments folder must be enabled. In System Administr...

78. How to run the LNLDIAG utility and upload to FTP for use by Technical Support

    Last Updated: 05/08/2025 in OnGuard Ecosystem Data Collection
    How to run the LNLDIAG utility and upload to FTP for use by Technical Support. Procedure Steps The LNLDIAG utility collects the Lenel OnGuard logs and setup files, adds the files to a .ZIP archive, and saves the .ZIP file to ...

79. Unable to identify BlueDiamond locks through the DirectKey toolkit

    Last Updated: 04/08/2025 in BlueDiamond Software
    Symptom   Unable to identify BlueDiamond locks via the Directkey Toolkit using the Open command.  Also when configuring a reader the Open command does not pulse the LED nor is there an audible indicator.  May also experience error...

80. How to create LS Certificate Store if missing from Certificates

    Last Updated: 05/08/2025 in OnGuard Ecosystem Legacy Products
    Symptom   The LS Certificate Store was not created during OnGuard installation. Resolution   To verify if the LS Certificate Store is present: Press the Windows key + R to open the Run prompt. Alternatively, click Start > Ru...

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