Setup Assistant fails with upgrading from OnGuard 8.0.458.734 to 8.1.639.195 and using an Oracle database

Last Modified on 06/13/2024 10:02 am EDT

Symptom

Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says:

Cannot connect to server [server name] on port 5657. Make sure the LS Message Broker service is running and the port is not blocked by a firewall. Confirm that the host name is correct.

Resolution

Perform the following procedure:

  1. Stop the LS Message Broker and RabbitMQ services.
  2. Remove the "db" folder from this location on the server: C:\ProgramData\Lnl\RabbitMQ\db
  3. Run Setup Assistant again. It might require running Setup Assistant twice before this error is corrected. 

Applies To

OnGuard 8.0.458.734 and 8.1.639.195 systems with an Oracle database.

Additional Information


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