Popular Articles

11. HID Reader Manager – SIGNO OSDP Setup

    Last Updated: 06/04/2025 in OnGuard Ecosystem Hardware Readers / Biometrics
    Procedure Name HID Reader Manager – SIGNO OSDP Setup Procedure Steps Purpose: The HID SIGNO readers no longer use configuration cards to Set / Change configuration options.  You must use HID Reader Manager to make changes. This KB will specif...

12. Only SA or SA delegate users can log in or Log in as SA to configure open access

    Last Updated: 06/10/2025 in OnGuard Ecosystem OnGuard System Services OpenAccess
    Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't configure the con...

13. Troubleshooting Line Error Active alarms

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Symptom The following alarm is displayed in Alarm Monitoring: "Line Error Active." When this is displayed, the following troubleshooting steps should be taken. Resolution 1) Identify the device reporting the Line Error Active and then r...

14. How to perform a clean uninstall of OnGuard

    Last Updated: 05/08/2025 in OnGuard Ecosystem Install / Upgrade
    How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Symptom There are times where an uninstall/reinstall of the software may b...

15. Troubleshooting ODBC errors and Login Driver location error when launching applications

    Last Updated: 04/08/2025 in OnGuard Ecosystem Network / Operating System
    Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...

16. How to troubleshoot a Lantronix device

    Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels
    How to troubleshoot a Lantronix device Procedure Steps 1) Make sure the device can be pinged by IP address by running the following command: ping If the device can be pinged, continue to the next step. If the device cannot be pinged, mak...

17. RabbitMQ and NGINX uninstall and installation

    Last Updated: 06/10/2025 in OnGuard Ecosystem OnGuard System Services RabbitMQ
    RabbitMQ and NGINX uninstall and installation This document serves as a guide for customers who want to upgrade these third-party components.  Note:  Specific versions of each component are not specified below. The Third-party Application Com...

18. How to determine the compatibility for OnGuard versions, components, and firmware

    Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications
    How can I determine the current compatibility for OnGuard versions, components, and firmware? Procedure Steps   The OnGuard Compatibility Guide lists currently supported OnGuard versions, components, and firmware.  ...

19. LNL-2210/2220/3300 are offline after downgrading firmware from 1.173 to 1.143

    Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels
    Symptom After downgrading  LNL-2210, LNL-2220,  or LNL-3300 firmware from 1.173 to 1.143, the panel does not come online. Resolution If the panel does not come online after downgrading the firmware, take the following steps:   Remove...

20. What is the difference between Series 1, Series 2, and Series 3 hardware boards?

    Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels
    Question What is the difference between series 3, series 2, and series 1 hardware boards? Examples of these boards include the LNL-1100 and LNL-1200 alarm panels, and LNL-1300 and LNL-1320 reader interface modules. Answer Some of the diffe...

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