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Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the s...
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How to verify if .NET Framework 3.5 SP1 is installed Procedure Steps Click [Start] in the bottom-left corner of the display. Highlight Administrative Tools and select Server Manager . In the Server Manager interface,...
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Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administratio...
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How to determine the version of Oracle client and server software Procedure Steps There are several methods for checking the Oracle client version and the Oracle server version:
Method 1:
Open a command prompt. Type ...
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How to resolve the "Hardware key not found" error in License Administration Procedure Steps The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the...
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Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file tha...
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How to synchronize the OnGuard password using the Login Driver Procedure Steps To synchronize the Lenel database login password, complete the following steps: 1) Open Services and stop the LS Login Driver service. 2) Ru...
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Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210 Symptoms Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210 Cause Legacy panels use TLS 1.0 which is no longer supported by most browsers. ...
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Symptom The RabbitMQ logs on the OnGuard server contain the error "Could not find handle.exe, please install from sysinternals". This error is added to the RabbitMQ logs every 5 seconds. Resolution This is a RabbitMQ error message. W...
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Procedure Steps Overview The reader LED settings can be configured in the ACS.INI file and can only be done for all readers on LenelS2 panels under the same Communication Server (that is, you cannot do this on a reader-by-reader basis). Afte...