Popular Articles

1. How to connect and initially configure an LNL-2220 or LNL-3300 via the Web configuration page

   Last Updated: 06/03/2025 in OnGuard Ecosystem Hardware Panels
   How to connect and initially configure an LNL-2220 or LNL-3300 access panel via the Web configuration page Procedure Steps 1) Configure the computer IP address in the range of 192.168.0.2 to 192.168.0.254, except for 192.168.0.251 as this ad...

2. How to perform a clean uninstall of Microsoft SQL Server

   Last Updated: 06/05/2025 in OnGuard Ecosystem Database SQL
   How to perform a clean uninstall of Microsoft SQL Server Procedure Steps Important: Modifying the registry could cause irreversible damage to your Windows operating system; be sure to back up the registry before making any changes. Follow...

3. How to change the Startup Type for a Windows service via Command Prompt

   Last Updated: 04/07/2025 in OnGuard Ecosystem OnGuard System Services General LS service topics
   How to change the Startup Type for a Windows service via Command Prompt Procedure Steps Complete the following steps to change the startup type for a Windows service using Command Prompt. This can be useful if you need to configure the servic...

4. How to modify the server name in SQL Server

   Last Updated: 06/05/2025 in OnGuard Ecosystem Database SQL
   How to modify the server name in SQL Server Procedure Steps NOTE: Please be sure to back up the Master and AccessControl databases before proceeding. To update the name do the following: 1) Open the Microsoft SQL Server Management Tool....

5. What versions of OnGuard are currently supported by LenelS2?

   Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications
   Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Support Ends 8.3.670.139 Apri...

6. What is the TNSNAMES.ORA file?

   Last Updated: 06/10/2025 in OnGuard Ecosystem Database Oracle
   Question What is the TNSNAMES.ORA file? Is there an example of this file for Oracle 10g that applies to OnGuard? Answer TNSNAMES.ORA is a SQL*Net configuration file that defines databases addresses for establishing connections to them...

7. OnGuard software licensing

   Last Updated: 05/19/2025 in OnGuard Ecosystem License / Dongle
   Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administra...

8. How to determine the card format of a Wiegand card using Scp Debug

   Last Updated: 06/05/2025 in OnGuard Ecosystem System Administration
   Determine a Weigand card format

9. How to resolve ''Hardware key not found'' error in License Administration

   Last Updated: 05/19/2025 in OnGuard Ecosystem License / Dongle
   Symptom The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the error "Hardware key not found" when viewing your license in License Administration. Contac...

10. How to resolve ''Software Connection Error'' in Alarm Monitoring

    Last Updated: 04/04/2025 in OnGuard Ecosystem OnGuard System Services Communication Server
    Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an application in the foreground. - To start the LS Communication Server servic...

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