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61. Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning

    Created On: 06/08/2022 in BlueDiamond Hardware
    Symptom Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning.   Resolution BlueDiamond MRR are being shipped from the factory by default now with Bluetooth disabled. A BDC-ULK and BDC-BLU...

62. OnGuard 8.0 Client Update Service fails with "A fatal error occurred during installation. The installation is running in an unsupported, reduced-interface mode."

    Created On: 05/05/2022 in OnGuard Ecosystem OnGuard System Services Other LS Services
    Symptom When updating a client from a previous version of OnGuard, during the update download the following error is shown: Resolution Perform the following procedure: Verify that the Client Update Service is configured to interact with th...

63. OnGuard installer detects the Windows Storage Sense feature

    Created On: 03/23/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and uncheck the "tempora...

64. Configure Milestone XProtect for OnGuard 8.1

    Created On: 03/14/2022 in OnGuard Ecosystem OnGuard Video Products Milestone

65. How to perform a clean uninstall of OnGuard

    Created On: 03/03/2022 in OnGuard Ecosystem Install / Upgrade
    How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Symptom There are times where an uninstall/reinstall of the software may b...

66. LNL-600XA-TAMPER Enclosure Tamper Instructions

    Created On: 02/28/2022 in OnGuard Ecosystem Hardware Panels

67. WIU4 Installation Manual

    Created On: 02/16/2022 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older

68. Troubleshooting ODBC errors and Login Driver location error when launching applications

    Created On: 02/16/2022 in OnGuard Ecosystem Network / Operating System
    Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...

69. Moving to a new server when Upgrading from OnGuard 6.6 through 7.4 to OnGuard 7.6 - 8.0

    Created On: 02/16/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom Certain configurations need to be changed when  upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a  new server Resolution Contact SIG for a new license file that suppor...

70. HID/Mercury Reader Manager Aux Module for X-Series Controllers

    Created On: 02/14/2022 in OnGuard Ecosystem Hardware Readers / Biometrics
    Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compat...

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