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Granted Access by Badge ID with Video Pop-up in Alarm Monitoring

Created On: 08/29/2022 in OnGuard Ecosystem Alarm Monitoring

Symptom Granted Access by Badge ID with Video Pop-up in Alarm Monitoring Resolution Step One : Modify current alarm in Alarm Definitions. System Administration > Monitoring > Alarms > Alarm Definitions Select Relay Contact Activated i...
Unable to see license in Partner Center

Created On: 08/29/2022 in OnGuard Ecosystem License / Dongle

Symptom System ID does not display when searching for it. Resolution The Company setting for the VAR is not properly associated with the System ID. The VAR will need to contact training using learning.lenels2@carrier.com to have t...
Silent Installation of OnGuard 8.1 Fails When Installing Subset of Default Features

Created On: 08/01/2022 in OnGuard Ecosystem Install / Upgrade

Symptom If you modify the SetupAssistantConfig.txt file to install a subset of the default OnGuard 8.1 features as described in the "Unattended Installation of OnGuard" chapter of the Advanced Installation Guide , the installation fails. Reso...
No option to configure settings on LNL-CK reader

Created On: 07/21/2022 in OnGuard Ecosystem Hardware Readers / Biometrics

Symptom When configuring the LNL-CK reader, the user is not prompted with the option to configure address, baud rate, etc. The reader may power up, prompt to click the two keys to start configuration, and then display a message similar to “0001...
Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged following an upgrade to OnGuard 8.1

Created On: 07/21/2022 in OnGuard Ecosystem Install / Upgrade

Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolution 1. N...
LNL-1320-S3B Manual Firmware upgrade

Created On: 06/23/2022 in OnGuard Ecosystem Hardware Panels

Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercu...
Login with token failed. Please return to the LenelS2 Console and try again.

Created On: 06/09/2022 in OnGuard Ecosystem OnGuard System Services OpenAccess

Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again" Resolution ...
PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant

Created On: 06/09/2022 in OnGuard Ecosystem Install / Upgrade

Symptom PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant Resolution Microsoft's enhanced DCOM security restricting global anonymous policies changed recently. 1. Brow...
Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning

Created On: 06/08/2022 in BlueDiamond Hardware

Symptom Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning. Resolution BlueDiamond MRR are being shipped from the factory by default now with Bluetooth disabled. A BDC-ULK and BDC-BLU...
OnGuard 8.0 Client Update Service fails with "A fatal error occurred during installation. The installation is running in an unsupported, reduced-interface mode."

Created On: 05/05/2022 in OnGuard Ecosystem OnGuard System Services Other LS Services

Symptom When updating a client from a previous version of OnGuard, during the update download the following error is shown: Resolution Perform the following procedure: Verify that the Client Update Service is configured to interact with th...