New Articles

  1. Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged following an upgrade to OnGuard 8.1

    Created On: 07/21/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolution 1. N...

  2. LNL-1320-S3B Manual Firmware upgrade

    Created On: 06/23/2022 in OnGuard Ecosystem Hardware Panels
    Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercu...

  3. Login with token failed. Please return to the LenelS2 Console and try again.

    Created On: 06/09/2022 in OnGuard Ecosystem OnGuard System Services OpenAccess
    Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again" Resolution ...

  4. PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant

    Created On: 06/09/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant Resolution Microsoft's enhanced DCOM security restricting global anonymous policies changed recently.   1. Brow...

  5. Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning

    Created On: 06/08/2022 in BlueDiamond Hardware
    Symptom Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning.   Resolution BlueDiamond MRR are being shipped from the factory by default now with Bluetooth disabled. A BDC-ULK and BDC-BLU...

  6. OnGuard 8.0 Client Update Service fails with "A fatal error occurred during installation. The installation is running in an unsupported, reduced-interface mode."

    Created On: 05/05/2022 in OnGuard Ecosystem OnGuard System Services Other LS Services
    Symptom When updating a client from a previous version of OnGuard, during the update download the following error is shown: Resolution Perform the following procedure: Verify that the Client Update Service is configured to interact with th...

  7. OnGuard installer detects the Windows Storage Sense feature

    Created On: 03/23/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and uncheck the "tempora...

  8. Configure Milestone XProtect for OnGuard 8.1

    Created On: 03/14/2022 in OnGuard Ecosystem OnGuard Video Products Milestone

  9. How to perform a clean uninstall of OnGuard

    Created On: 03/03/2022 in OnGuard Ecosystem Install / Upgrade
    How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Symptom There are times where an uninstall/reinstall of the software may b...

  10. LNL-600XA-TAMPER Enclosure Tamper Instructions

    Created On: 02/28/2022 in OnGuard Ecosystem Hardware Panels
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