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DataExchange cannot connect to the database server

Created On: 12/06/2022 in OnGuard Ecosystem OnGuard System Services DataExchange

DataExchange cannot connect to the database server Symptom After changing ODBC information, database import DataExchange scripts will often fail with error messages, which prevents the use of DataExchange scripts that use a database connection. ...
EventContextProvider logs grow uncontrollably citing SQL DLL not found

Created On: 12/06/2022 in OnGuard Ecosystem OnGuard System Services Other LS Services

EventContextProvider logs grow uncontrollably citing SQL DLL not found Symptom Customers may experience the error exception below that grows every 5-10 minutes in SQL Server Message: Error occurred.\r\nLnl.OG.BusinessLayer.Common.BusinessLayer...
Veridt OSDP readers not coming online after power event

Created On: 12/06/2022 in OnGuard Ecosystem Hardware Readers / Biometrics

Symptom Following a power event where the ISC and/or RIM are power cycled, OSDP-wired Veridt readers shipped before 2022 do not come online. Resolution Veridt OSDP-wired readers did not have a hard-coded OSDP ID or baud rate value, so they woul...
Setup Assistant appears to “Crash” without error.

Created On: 08/29/2022 in OnGuard Ecosystem Install / Upgrade

Symptom Setup assistant appears to “Crash” or close upon being launched after install. Resolution Setup Assistant requires a connection to the database to start. Check the application.config file in C:\ProgramData\Lnl folder to make sure there...
Only SA or SA delegate users can log in or Log in as SA to configure open access

Created On: 08/29/2022 in OnGuard Ecosystem OnGuard System Services OpenAccess

Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't configure the con...
Granted Access by Badge ID with Video Pop-up in Alarm Monitoring

Created On: 08/29/2022 in OnGuard Ecosystem Alarm Monitoring

Symptom Granted Access by Badge ID with Video Pop-up in Alarm Monitoring Resolution Step One : Modify current alarm in Alarm Definitions. System Administration > Monitoring > Alarms > Alarm Definitions Select Relay Contact Activated i...
Unable to see license in Partner Center

Created On: 08/29/2022 in OnGuard Ecosystem License / Dongle

Symptom System ID does not display when searching for it. Resolution The Company setting for the VAR is not properly associated with the System ID. The VAR will need to contact training using learning.lenels2@carrier.com to have t...
Silent Installation of OnGuard 8.1 Fails When Installing Subset of Default Features

Created On: 08/01/2022 in OnGuard Ecosystem Install / Upgrade

Symptom If you modify the SetupAssistantConfig.txt file to install a subset of the default OnGuard 8.1 features as described in the "Unattended Installation of OnGuard" chapter of the Advanced Installation Guide , the installation fails. Reso...
No option to configure settings on LNL-CK reader

Created On: 07/21/2022 in OnGuard Ecosystem Hardware Readers / Biometrics

Symptom When configuring the LNL-CK reader, the user is not prompted with the option to configure address, baud rate, etc. The reader may power up, prompt to click the two keys to start configuration, and then display a message similar to “0001...
Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged following an upgrade to OnGuard 8.1

Created On: 07/21/2022 in OnGuard Ecosystem Install / Upgrade

Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolution 1. N...