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Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...
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Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file that suppor...
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Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compat...
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Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add th...
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Created On: 02/11/2022
in OnGuard Ecosystem Database SQL
Symptom In the log, you may encounter errors referring to duplicate serial numbers. The following example is for an Oracle database: Database error encountered: Serial Number: 1360725739, Event: 0-0, Panel: 5281: ORA-0001; unique constraint (L...
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Created On: 02/11/2022
in OnGuard Ecosystem Enterprise
Symptom During Replication, if you notice that ID's are not being allocated, you can try to manually allocate the ID's. If manual ID allocation fails, you may see errors similar to the following: Device Initialization failed: Winsock failure WS...
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Additional Information Please refer to OnGuard documentation for 7.5 and above (System Administration Guide) ...
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