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Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and uncheck the "tempora...
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How to perform a clean uninstall of OnGuard
Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR.
Symptom
There are times where an uninstall/reinstall of the software may b...
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Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...
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Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file that suppor...
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Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compat...
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