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31. Cardholder Import "Failed to create LnlSourceIDScan.IDScanPersonDataSource" error

    Created On: 04/24/2024 in OnGuard Ecosystem Install / Upgrade
    Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...

32. Slow Performance in OnGuard with SQL Server 2022

    Created On: 03/27/2024 in OnGuard Ecosystem Database SQL
    Symptom Database-intensive OnGuard operations present a noticeable performance loss when the database is hosted in SQL Server 2022 and the OnGuard login for SQL (the SQL-authentication login) does not have db_owner permission to the database. Re...

33. Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers

    Created On: 01/25/2024 in OnGuard Ecosystem Hardware Panels
    Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or s...

34. How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused)

    Created On: 01/03/2024 in OnGuard Ecosystem Install / Upgrade
    How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused) Symptom An individual component (or multiple) needs to be located elsewhere besides the application server for various reasons. ...

35. Which Mercury Panels Support Downstream I/O's?

    Created On: 10/06/2023 in NetBox Ecosystem Access Third Party Access Mercury
    Resolution As of NetBox version 5.1, the following Mercury panels can have up to 64 SIOs: the EP-Series (EP1502 and EP2500 only), LP-Series (LP1502 and LP2500 only), M5 Bridge, and Mercury-powered Honeywell PW-Series Intelligent Controllers. Note ...

36. No space available on CP1000D or Fargo inline encoder during DESFire encoding

    Created On: 09/28/2023 in OnGuard Ecosystem Hardware Printers / Encoders
    No space available on CP1000D or Fargo inline encoder during DESFire encoding Symptom This issue is specific to OnGuard and encoding DESFire. The application keys (PICC master key, Application master key, and File read key) configured for the Op...

37. OSDP and OSDP Secure Channel for Iris ID Readers

    Created On: 08/31/2023 in OnGuard Ecosystem Hardware Readers / Biometrics

38. How to modify OnGuard User password settings

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom A user wants to modify the password settings for their Users in the OnGuard system. Resolution The password settings can be modified on the password settings page within the LenelS2 Console application. Ensure that both the LS OpenAc...

39. Error: The maximum card format ID allowed by access panels has been exceeded

    Created On: 08/21/2023 in OnGuard Ecosystem System Administration
    Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in . If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between and the individual segmen...

40. System Tree is not loading in OnGuard Monitor web application

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree.  The cursor spins and the System Tree never loads.   Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Network  t...

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