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31. Error: The maximum card format ID allowed by access panels has been exceeded

    Created On: 08/21/2023 in OnGuard Ecosystem System Administration
    Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in . If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between and the individual segmen...

32. System Tree is not loading in OnGuard Monitor web application

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree.  The cursor spins and the System Tree never loads.   Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Network  t...

33. LenelS2 hardware part numbers referencing Mercury part numbers

    Created On: 08/21/2023 in OnGuard Ecosystem Hardware Panels
    Symptom Field reference for Mercury panel part numbers to match LenelS2 LNL-#### part numbers. Resolution LNL M-Series part numbers LenelS2 P/N MERCURY  P/N LNL-M3300 MP2500 ...

34. Error Mounting Installation Media (ISO)

    Created On: 08/21/2023 in OnGuard Ecosystem Install / Upgrade
    Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.  The following error displays:  "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD5 checksum of the ...

35. Configure Milestone XProtect for OnGuard 8.2

    Created On: 07/07/2023 in OnGuard Ecosystem OnGuard Video Products Milestone

36. Web report may terminate before completion due to inactivity

    Created On: 06/08/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom Generation of a web report may terminate before completion if the session timeout is exceeded. This might happen if web report generation takes longer than the OpenAccess session timeout value, and if the user does not perform any other a...

37. How to increase LS Reporting (JReport/LogiReport) to use a larger maximum heap size

    Created On: 05/17/2023 in OnGuard Ecosystem Browser-Based Applications
    Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin . E...

38. OnGuard programs do not appear correctly, or missing Modify buttons

    Created On: 03/15/2023 in OnGuard Ecosystem System Administration
    Symptom If the Windows Accessibility  or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardholders , the ...

39. How to Access NetBox Ecosystem Documentation

    Created On: 01/31/2023 in NetBox Ecosystem
    Any NetBox Ecosystem documentation you might need can be downloaded from Support Central.  You can access Support Central by logging in to https://portal.lenels2.com/support/ Once logged in, you have two options for finding documents related to t...

40. License Administration defaults to http in OnGuard 8.0 and above with invalid credentials

    Created On: 01/10/2023 in OnGuard Ecosystem OnGuard System Services License Server
    License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a li...

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