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Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in . If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between and the individual segmen...
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Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree. The cursor spins and the System Tree never loads. Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Network t...
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Symptom
Field reference for Mercury panel part numbers to match LenelS2 LNL-#### part numbers.
Resolution
LNL M-Series part numbers
LenelS2 P/N
MERCURY P/N
LNL-M3300
MP2500
...
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Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing. The following error displays: "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD5 checksum of the ...
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Symptom Generation of a web report may terminate before completion if the session timeout is exceeded. This might happen if web report generation takes longer than the OpenAccess session timeout value, and if the user does not perform any other a...
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Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin . E...
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Symptom If the Windows Accessibility or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardholders , the ...
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Created On: 01/31/2023
in NetBox Ecosystem
Any NetBox Ecosystem documentation you might need can be downloaded from Support Central. You can access Support Central by logging in to https://portal.lenels2.com/support/ Once logged in, you have two options for finding documents related to t...
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License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a li...