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Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
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Created On: 05/14/2024
in NetBox Ecosystem Global
If you get a hibernate error when clearing a login in global then make sure there are no alarms adopted by the user. 1- Select user_id from personinfo.users where person_id=xxxxx 2- Select * from transient_alarms where owner_id= 3- Delete from...
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Created On: 05/14/2024
in NetBox Ecosystem Global
s2support@s2ncinit:/var/log/s2$ locate nbws.war /var/lib/tomcat8/webapps/nbws.war s2support@s2ncinit:/var/log/s2$ cd /var/lib/tomcat8/webapps/ s2support@s2ncinit:/var/lib/tomcat8/webapps$ ll total 70540 drwxr-xr-x 6 tomcat8 tomcat8 4096 Jan 2 11:4...
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Symptom Error: "Unable to open source" A bad filter causes this and will give a generic error of "bad source connection". It has nothing to do with the Data Definitions or any kind of oddly programmed ODBC connections. Resolution Identify the...
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RabbitMQ and NGINX uninstall and installation This document serves as a guide for customers who want to upgrade these third-party components. Note: Specific versions of each component are not specified below. The Third-party Application Com...
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Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...
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Created On: 03/27/2024
in OnGuard Ecosystem Database SQL
Symptom Database-intensive OnGuard operations present a noticeable performance loss when the database is hosted in SQL Server 2022 and the OnGuard login for SQL (the SQL-authentication login) does not have db_owner permission to the database. Re...
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Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or s...
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How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused)
Symptom
An individual component (or multiple) needs to be located elsewhere besides the application server for various reasons.
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Resolution As of NetBox version 5.1, the following Mercury panels can have up to 64 SIOs: the EP-Series (EP1502 and EP2500 only), LP-Series (LP1502 and LP2500 only), M5 Bridge, and Mercury-powered Honeywell PW-Series Intelligent Controllers. Note ...
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