New Articles

  1. DataExchange Error: "Unable to open source"

    Created On: 05/09/2024 in OnGuard Ecosystem Thick Client Applications
    Symptom Error: "Unable to open source"  A bad filter causes this and will give a generic error of "bad source connection". It has nothing to do with the Data Definitions or any kind of oddly programmed ODBC connections. Resolution Identify the...

  2. RabbitMQ and NGINX uninstall and installation

    Created On: 04/30/2024 in OnGuard Ecosystem OnGuard System Services RabbitMQ
    RabbitMQ and NGINX uninstall and installation This document serves as a guide for customers who want to upgrade these third-party components.  Note:  Specific versions of each component are not specified below. The Third-party Application Com...

  3. Cardholder Import "Failed to create LnlSourceIDScan.IDScanPersonDataSource" error

    Created On: 04/24/2024 in OnGuard Ecosystem Install / Upgrade
    Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...

  4. Slow Performance in OnGuard with SQL Server 2022

    Created On: 03/27/2024 in OnGuard Ecosystem Database SQL
    Symptom Database-intensive OnGuard operations present a noticeable performance loss when the database is hosted in SQL Server 2022 and the OnGuard login for SQL (the SQL-authentication login) does not have db_owner permission to the database. Re...

  5. Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers

    Created On: 01/25/2024 in OnGuard Ecosystem Hardware Panels
    Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or s...

  6. How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused)

    Created On: 01/03/2024 in OnGuard Ecosystem Install / Upgrade
    How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused) Symptom An individual component (or multiple) needs to be located elsewhere besides the application server for various reasons. ...

  7. Which Mercury Panels Support Downstream I/O's?

    Created On: 10/06/2023 in NetBox Ecosystem Access Third Party Access Mercury
    Resolution As of NetBox version 5.1, the following Mercury panels can have up to 64 SIOs: the EP-Series (EP1502 and EP2500 only), LP-Series (LP1502 and LP2500 only), M5 Bridge, and Mercury-powered Honeywell PW-Series Intelligent Controllers. Note ...

  8. No space available on CP1000D or Fargo inline encoder during DESFire encoding

    Created On: 09/28/2023 in OnGuard Ecosystem Hardware Printers / Encoders
    No space available on CP1000D or Fargo inline encoder during DESFire encoding Symptom This issue is specific to OnGuard and encoding DESFire. The application keys (PICC master key, Application master key, and File read key) configured for the Op...

  9. OSDP and OSDP Secure Channel for Iris ID Readers

    Created On: 08/31/2023 in OnGuard Ecosystem Hardware Readers / Biometrics

  10. How to modify OnGuard User password settings

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom A user wants to modify the password settings for their Users in the OnGuard system. Resolution The password settings can be modified on the password settings page within the LenelS2 Console application. Ensure that both the LS OpenAc...
© 2024 Honeywell International Inc. All Rights Reserved.
Privacy Statement | Your Privacy Choices | Cookie Notice