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Symptom Alarm Shunt Relay doesn’t stay active for higher values of door held open time Resolution There is no resolution. The reason is while the door held open time can be set to higher value (max 65,534 seconds), the maximum time for shunt re...
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Symptom
There may be certain rare instances where readers may exhibit issues reporting data over D0 on a LNL-1300-S3 (B variant). This is due to lower than normal voltages seen across D0/GND.
Resolution
While the majority of reader ...
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Created On: 08/09/2024
in OnGuard Ecosystem Enterprise
Symptom Hardware transactions are failing. When running Replicator manually, the following error is observed while replicating: "Exception occurred while replicating hardware transaction for table [ACCESSLVL]. Unexpected application error! In...
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Authorization Warning when Logging into OnGuard Applications Symptom When logging into OnGuard, the user sees a warning similar to this: Warning: This computer program is protected by copyright law and international treaties. Unauthorized rep...
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Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
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Created On: 05/14/2024
in NetBox Ecosystem Global
If you get a hibernate error when clearing a login in global then make sure there are no alarms adopted by the user. 1- Select user_id from personinfo.users where person_id=xxxxx 2- Select * from transient_alarms where owner_id= 3- Delete from...
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Created On: 05/14/2024
in NetBox Ecosystem Global
s2support@s2ncinit:/var/log/s2$ locate nbws.war /var/lib/tomcat8/webapps/nbws.war s2support@s2ncinit:/var/log/s2$ cd /var/lib/tomcat8/webapps/ s2support@s2ncinit:/var/lib/tomcat8/webapps$ ll total 70540 drwxr-xr-x 6 tomcat8 tomcat8 4096 Jan 2 11:4...
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Symptom Error: "Unable to open source" A bad filter causes this and will give a generic error of "bad source connection". It has nothing to do with the Data Definitions or any kind of oddly programmed ODBC connections. Resolution Identify the...
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RabbitMQ and NGINX uninstall and installation This document serves as a guide for customers who want to upgrade these third-party components. Note: Specific versions of each component are not specified below. The Third-party Application Com...
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Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...
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