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Created On: 12/22/2022
in OnGuard Ecosystem Hardware Symptom LNL-8000 Port 1 is not communicating with OnGuard. Resolution Controllers* Downstream Boards Series* LNL-8000 (Rev ? – 1.01) LNL-8000 (Rev C ¹ – 2.01.0) LNL- 8000 (Rev C ² – 2.01.0)...
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Symptom Unable to connect to FIPS 201 and getting the error "The client and server cannot communicate because they do not pose a common algorithm." Resolution The newest PACS service uses TLS encryption now, with the following prerequis...
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Symptom When troubleshooting an issue with License Administration, LenelS2 Console, or other web-based applications, it may be helpful to capture the data that was exchanged between the browser and the web server. This output is called an HTTP Arch...
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Created On: 12/22/2022
in OnGuard Ecosystem Hardware Symptom: When trying to access License Administration or an access panel’s web configuration page, you might have issues with browsers other than Internet Explorer (IE). Enable IE Mode in the Microsoft Edge browser to allow access to these ...
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Question How do I configure a door to change the access level when the pharmacist arrives? Answer ‘Custom First Card Unlock’ is similar to 'First Card Unlock' or 'Snow Day'. The difference is that ‘Custom First C...
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Symptom A cardholder photo does not display a thumbnail in LenelS2 Console Resolution In System Administration or the Cardholders module in LenelS2 Console, navigate to the photo and then select Edit . From the edit pane, crop the photo and th...
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DataExchange cannot connect to the database server Symptom After changing ODBC information, database import DataExchange scripts will often fail with error messages, which prevents the use of DataExchange scripts that use a database connection. Sa...
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EventContextProvider logs grow uncontrollably citing SQL DLL not found Symptom Customers may experience the error exception below that grows every 5-10 minutes in SQL Server Message: Error occurred.\r\nLnl.OG.BusinessLayer.Common.BusinessLa...
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Symptom Following a power event where the ISC and/or RIM are power cycled, OSDP-wired Veridt readers shipped before 2022 do not come online. Resolution Veridt OSDP-wired readers did not have a hard-coded OSDP ID or baud rate value, so they would ...
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Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't con...