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Created On: 08/21/2023
in OnGuard Ecosystem Hardware
Symptom Field reference for Mercury panel part numbers to match OnGuard LNL-#### part numbers. Resolution ONGUARD P/N MERCURY P/N LNL-X3300 LP2500 LNL-X2220 LP1502 LNL-X4420 LP4502 ...
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Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing. The following error displays: "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD...
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Symptom Generation of a web report may terminate before completion if the session timeout is exceeded. This might happen if web report generation takes longer than the OpenAccess session timeout value, and if the user does not perform any other act...
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Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin ...
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Symptom If the Windows Accessibility or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardho...
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Created On: 01/31/2023
in NetBox Ecosystem Any NetBox Ecosystem documentation you might need can be downloaded from Support Central. You can access Support Central by logging in to https://portal.lenels2.com/support/ Once logged in, you have two options for finding documents related...
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License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a lice...
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Created On: 01/09/2023
in OnGuard Ecosystem Hardware Symptom When using Aperio IN100 locks with the AH30 hub, an unexpected REX event is received in OnGuard when a cardholder enters the secured side of the door by pushing the exterior handle. Resolution Replace the AH30 hub with an AH40 hub. Appli...
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Created On: 12/22/2022
in OnGuard Ecosystem Hardware Symptom LNL-8000 Port 1 is not communicating with OnGuard. Resolution Controllers* Downstream Boards Series* LNL-8000 (Rev ? – 1.01) LNL-8000 (Rev C ¹ – 2.01.0) LNL- 8000 (Rev C ² – 2.01.0)...