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Symptom Example error message from the log files: (Thu Oct 10 2024 12:25:05 (-0800):279) Threadid:[16620] gosEmailAgent::Send: CreateConnection failed, closing the active session. (Thu Oct 10 2024 12:30:38 (-0800):472) Threadid:[14996] gosEma...
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Symptom
The Hardware Guide that ships with OnGuard 8.3 lists OnGuard 8.2 in the copyright section.
Resolution
While OnGuard 8.3 release has been successfully tested at UL Solutions with X-Series controllers, testing of the M-S...
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Created On: 09/10/2024
in OnGuard Ecosystem Security
JWT Configuration in OnGuard (Microsoft Entra ID example) Prerequisites The certificate must be prepared by a trusted certificate issuer. For testing purposes, you can prepare a self-signed certificate by using the following powershell command: ...
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© 2025 Honeywell International Inc. All rights reserved. All trademarks are the property of their respective owners. LenelS2 is a part of Honeywell.
Information in this document is subject to change without notice. No part of this document ...
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THESE PRODUCTS ARE INTENDED FOR SALE TO AND INSTALLATION BY QUALIFIED PROFESSIONALS. ACCESS SOLUTIONS NETHERLANDS BV, HONEYWELL SECURITY AMERICAS LLC AND THEIR AFFILIATE COMPANIES (TOGETHER AND EACH INDIVIDUALLY "HONEYWELL") CANNOT PROVIDE ANY AS...
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Symptom Alarm Shunt Relay doesn’t stay active for higher values of door held open time Resolution There is no resolution. The reason is while the door held open time can be set to higher value (max 65,534 seconds), the maximum time for shunt re...
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Symptom
There may be certain rare instances where readers may exhibit issues reporting data over D0 on a LNL-1300-S3 (B variant). This is due to lower than normal voltages seen across D0/GND.
Resolution
While the majority of reader ...
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Created On: 08/09/2024
in OnGuard Ecosystem Enterprise
Symptom Hardware transactions are failing. When running Replicator manually, the following error is observed while replicating: "Exception occurred while replicating hardware transaction for table [ACCESSLVL]. Unexpected application error! In...
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Authorization Warning when Logging into OnGuard Applications Symptom When logging into OnGuard, the user sees a warning similar to this: Warning: This computer program is protected by copyright law and international treaties. Unauthorized rep...
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Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
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