Network / Operating System

Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...

Procedure Configuring Server 2012 for IIS and IDVM  Make sure that the Pre-Requisites are installed before starting the configurations in Programs and features How to Enable .Net Framework 3.5 on Microsoft Windows Server 2012 If the ...

Symptom  The Administrator account of the Active Directory displays the error message “Access Denied” when running the .js script to receive DataConduIT events. This issue occurs only if the user Login name is empty for the account at the Active ...

Enable logging with Windows Firewall to monitor dropped packets   Procedure Steps   NOTE: This is relevant if the customer is using Windows Firewall functions and features. Launch Windows Firewall with Advanced Security. Click [A...

How to register a .dll or .ocx file in Windows  Procedure Steps There are times when a technical support technician will request that you register a .dll for the purposes of troubleshooting.  Here are a couple example of how you ca...

Symptom Launching an OnGuard application presents the following error: OLE initialization failed: make sure that the OLE libraries are the correct version Resolution Browse your Add/Remove Programs for any unknown software....

Question What network ports does the IrisAccess EAC software use? Answer Refer to the following Iris ID Knowledge Base article for this information: https://irisid.force.com Applies To OnGuard (All versions)   Iris ID IrisAccess...

Question What TCP ports must be open for HID Edge readers to communicate? Answer When using HID Edge readers, the following TCP ports must be open on the computer running the Communication Server: 4050 - HID Edge reader listening port ...

Question What does the error message "Failure writing to client" mean in the LenelError.log file? Answer The "failure writing to client" message may be displayed when the Communication Server is unable to contact the client logged into Ala...

Symptom OnGuard clients may experience issues when connecting to OnGuard servers In particular, client applications like Alarm Monitoring may raise errors trying to connect. Resolution To resolve the issue, additional TCP ports may need ...