Install / Upgrade

Symptom .NET Framework 4.0 fails to install, with error code 8000222.   Resolution Open a command prompt as an administrator (right-click option). In the first line, type net stop WuAuServ , which will stop the Windows Update s...

Symptom When the ACCESSCONTROL database is attached to a named instance, the following error might occur when configuring the ODBC on a client system:   Microsoft SQL Server Native Client 10.0 : A network-related or instance-specific error h...

Symptom When launching the Device Discovery Console, the following error is shown: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of i...

Symptom Multimedia Capture button does not work. When clicking [Capture], nothing happens, and no error is shown.   Resolution Resolve this issue by adding the captureu.dll file if it is missing. You can find the file on the OnGuard dis...

Question Does OnGuard encrypt passwords when logging into Client Applications?   Answer OnGuard encrypts the password at the client level, and then sends the encrypted information to the SQL Database.   Applies To OnGu...

Question How do I find what hot fix or Update version is installed in OnGuard?   Answer In OnGuard 6.3.249 and later, the hot fix or Update version can be determined by going to Help > About in any OnGuard application. A...

Problem Overview If a customer purchases a full version of Crystal Reports and wants to install it on the computer that runs OnGuard, will there be any issues?   Detailed Description The full version of Crystal Reports must be com...

Symptom All Windows applications show except for System Administration and Alarm Monitoring.   Resolution This behavior often occurs if antivirus software is installed and no exceptions are made. This is how you can test it:  ...

Symptom Database Setup fails with error This Sql Transaction has completed; it is no longer usable . Resolution The Lenel login in SQL does not have serveradmin rights. Grant serveradmin rights to the Lenel login, and then run Data...

Symptom When installing OnGuard, the installation hangs at the Crystal installation section. Resolution In Windows, open the Task Manager, and then select the Processes tab. Sort the Processes by Image Name. Find the processes named...