Install / Upgrade

Symptom When launching the Device Discovery Console, the following error appears: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of ...

Symptom Login failed for user ''. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: x.x.x.x] Resolution   The failed login attempts came from a video process for the...

Symptom After upgrading using Microsoft SQL Server, the following error appears:   "Error reading System Options"   The following error appears if you click OK on the first error:   "Error reading segment..." Resolutio...

How To Pre-load the Client Upgrade Files         Procedure Steps When using the Automated Client Upgrade process, the files can be pre-loaded on the clients in order to speed up the upgrade process. This can be done even before the ser...

Question Which folders should I exclude from Anti-Virus Scanning on my Recorder? Answer The folders you want to make exceptions for in the Anti-Virus software on a recorder: All Storage Drives configured in the LNVR Admin Tool Addi...

Question Which folders should I exclude from anti-virus scanning on my computers running OnGuard? Answer On a 32-bit Operating System:  C:\ProgramData\Lenel C:\ProgramData\Lnl C:\ProgramData\Flexnet* C:\Program Files\OnGuard C:\Pr...

Symptom .NET Framework 4.0 fails to install, with error code 8000222.   Resolution Open a command prompt as an administrator (right-click option). In the first line, type net stop WuAuServ , which will stop the Windows Update ser...

Symptom When the ACCESSCONTROL database is attached to a named instance, the following error might occur when configuring the ODBC on a client system:   Microsoft SQL Server Native Client 10.0 : A network-related or instance-specific error has...

Symptom When launching the Device Discovery Console, the following error is shown: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of its...

Symptom Multimedia Capture button does not work. When clicking [Capture], nothing happens, and no error is shown.   Resolution Resolve this issue by adding the captureu.dll file if it is missing. You can find the file on the OnGuard disc ...