Symptom
The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.
The following error displays:
"Sorry, there was a problem mounting the file."
Resolution
In Windows, verify the MD5 checksum of the ISO file:
- Open an elevated command prompt.
- Change the directory (cd) to the file’s path.
- Run the command:
certutil -hashfile <filename> MD5
Example of command and result:
- Check the reference MD5 checksum located in the LenelS2 Connect™ portal at connect.lenels2.com against the one you're testing. Here is an example for OnGuard 8.2:
- If the reference checksum (included on the software download page) does not match, try downloading the ISO file again.
Applies To
OnGuard 7.3 and later
Additional Information
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