Error Mounting Installation Media (ISO)


The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.


In Windows, verify the MD5 checksum of the ISO file:

  1. Open an elevated command prompt.
  2. Change the directory (cd) to the file’s path.
  3. Run the command:
    certutil -hashfile <filename> MD5
    Example of command and result:

  1. Check the reference MD5 checksum located in Partner Center against the one you're testing. Here is an example for OnGuard 8.1:

  1. If the reference checksum (included on the software download page) does not match, try downloading the ISO file again. 

Applies To

OnGuard 6.5 and later

Additional Information

Copyright © 2023 Carrier. All rights reserved.