Error Mounting Installation Media (ISO)

Symptom

The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing. 

The following error displays: 

"Sorry, there was a problem mounting the file."

Resolution

In Windows, verify the MD5 checksum of the ISO file:

1. Open an elevated command prompt.
2. Change the directory (cd) to the file’s path.
3. Run the command:

   certutil -hashfile <filename> MD5

   Example of command and result:

4. Check the reference MD5 checksum located in the LenelS2 Connect™ portal at connect.lenels2.com against the one you're testing. Here is an example for OnGuard 8.2:

5. If the reference checksum (included on the software download page) does not match, try downloading the ISO file again. 

Applies To

OnGuard 7.3 and later

Additional Information

© 2024 Honeywell International Inc. All Rights Reserved.