Thick Client Applications

Question How do I use the text field filter for user transaction reports? Answer There are many choices for what value to enter into the text field when you are filtering a user transaction report. This article will explain what options a...

Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear:   "An error has occurred while loading actions." "An error has occurred while loading action types." "Unable to l...

Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows: - From OnGuard System Administration menu bar:   - Select Administration----> Users   - Select System ...

Symptom Error: "Connection is busy with another HSTMT" Displays when attempting to add a device to OnGuard and possibly other functions.   Resolution Open Data Sources (ODBC) C:\Windows\SysWOW64\odbcad32.exe (for 64 bit syst...

Question If a Technical Support technician requests to locate the Communication Server for a panel, how do I locate it? Answer Log in to System Administration. Find the panel (for example, if it is a recorder, it should be in Video > D...

Hosting Live and Archival Databases from Different Servers Procedure Steps It is possible to host the Live and Archival databases from different servers.   Note: Hosting the Live and Archival databases from different servers is not r...

Procedure Steps Install Debugging Tools for Windows from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx . Stop the process (Ex: LS Linkage Server) that will have the memory dumps captured for it. Open a command prompt as ...

Symptom “Error Creating query for determining Max ID in [badge] table.” Resolution Import Utility cannot handle large badge IDs.   This happens when Import Utility was used more than once. Applies To OnGuard (All versions)  Addi...

Question What is the maximum Badge ID that can be imported using the Basic Import Utility?   Answer The largest badge ID that can be imported by the Basic Import Utility is 2^31 or 2,147,483,648. This is a hard limitation of the util...

Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application?  Answer In the Front Desk application, badges and access levels are modified when an active badge i...