Thick Client Applications

Question Why does the alarm monitoring map shows locked/unlocked icon for Mercury hardware whereas for NGP hardware does not? Answer The reader icon on your map can be configured to shows its hardware state using different icons. For Me...

Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows: - From OnGuard System Administration menu bar:   - Select Administration---->...

Symptom Error: "Connection is busy with another HSTMT" Displays when attempting to add a device to OnGuard and possibly other functions.   Resolution Open Data Sources (ODBC) C:\Windows\SysWOW64\odbcad32....

Question If a Technical Support technician requests to locate the Communication Server for a panel, how do I locate it? Answer Log in to System Administration. Find the panel (for example, if it is a recorder, it should be in Video >...

Hosting Live and Archival Databases from Different Servers Procedure Steps It is possible to host the Live and Archival databases from different servers.   Note: Hosting the Live and Archival databases from different servers is ...

Memory Leak Detection Steps Procedure Steps Install Debugging Tools for Windows from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx . Stop the process (Ex: LS Linkage Server) that will have the memory dumps captured for it....

Symptom “Error Creating query for determining Max ID in [badge] table.” Resolution Import Utility cannot handle large badge IDs.   This happens when Import Utility was used more than once. Applies To OnGuard (All...

Symptom When using Front Desk 6.3.249 HF 2.0 and registering a visit and then assigning a badge number, the following error is displayed on the screen: Front Desk error: Could not sign in visit event. Badge # cannot be assigned to this v...

Question What is the maximum Badge ID that can be imported using the Basic Import Utility?   Answer The largest badge ID that can be imported by the Basic Import Utility is 2^31 or 2,147,483,648. This is a hard limitation of the...

Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application?  Answer In the Front Desk application, badges and access levels are modified when an active ba...