Thick Client Applications

Symptom “Error Creating query for determining Max ID in [badge] table.” Resolution Import Utility cannot handle large badge IDs.   This happens when Import Utility was used more than once. Applies To OnGuard (All versions)  Ad...

Question What is the maximum Badge ID that can be imported using the Basic Import Utility?   Answer The largest badge ID that can be imported by the Basic Import Utility is 2^31 or 2,147,483,648. This is a hard limitation of the ut...

Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application?  Answer In the Front Desk application, badges and access levels are modified when an active badge...

Symptom On an OnGuard client computer, in the Scheduler screen in System Administration, the service status of the Linkage Server may not be properly detected. For example, it may display as Not running when it is actually running, or vice ver...

How to print reports via Scheduler to a network printer on a domain Procedure Steps 1) Add the network printer in Windows. 2) In System Administration, under Administration > System Options... , General System Options tab, ensure the Lin...

Symptom When attempting to download firmware to an access panel in Alarm Monitoring, on a computer with VLC media player installed, the firmware download may not work. Resolution This issue can be resolved by uninstalling VLC media player....

Problem Overview FormsDesigner Field Style Border and Inside Edge not Functioning Properly Detailed Description In order to support recently introduced changes to the user interface, the ability to turn off a sunken edge border for a contr...

Question Why am I logged out of Windows when I log out of Alarm Monitoring? Answer There is an OnGuard permission setting that can be used to log out of Windows when logging out of Alarm Monitoring. To check this setting, follow the steps...

Symptom You might see the following error after launching Form Translator and logging in with the OnGuard SA account: The utility failed to properly launch the Application Server, please check the information passed to the utility. Th...

Symptom When running any report in System Administration, you may encounter one of the following error messages: "Error setting up report: Failed to load database information." "Error creating the report engine: Invalid class string." Resol...