Browser-Based Applications

Symptom   For web modules, the error message Application not licensed is shown.   Resolution   Confirm the following: The client has a valid subscription license. The expiration date on the license is not more than 364 da...

Symptom When logging into the OnGuard Credential module, it does not display the cardholder screen or clicking on a cardholder inside OnGuard Credentials does not expand to show the cardholder's details. The following error may also be presen...

How to fix issues with the Lenel Console when OnGuard is not installed on the C:\ Drive Procedure Steps Section A   Verify if the LS Web Service will start. If it starts, move on to Section B. If it does not start, check the NGINX log ( C:...

Symptom Directories not loading in IDVM Host    Resolution One possible reason why the directories are not loading in IDVM Host is a faulting video DLL.  To verify, navigate to C:\inetpub\logs\LogFiles\W3SVC1 and find the most recent ...

Symptom The following error occurs when launching Alarm Lite:        "HTTP could not register URL  http://+:35555/ . Your process does not have access rights to this namespace (see  http://go.microsoft.com/fwlink/?linkid=70353  for d...

How do you Disable the IdvmService.svclog File?   Procedure Steps 1. Open the Web.config file which is typically located at C:\Inetpub\wwwroot\Lnl.OG.Services\IdvmWebHost. 2. Comment out a few sections of code using at the end of the line o...

Symptom Error shown when trying to run web-based Area Access Manager: [SoapFault_EmptyResponse_Message] HTTP 405 - Method Not Allowed   Resolution Check in the properties of Lnl.OG.WebService > Properties > Virtual Directory > C...

Problem Overview Web Application Server Not Recommended with Windows XP, Windows Vista, or Windows 7 Detailed Description The Web Application Server (LS Application Server service) is not recommended with Windows XP, Windows Vista, or Window...

Question Why must a fully qualified domain name (FQDN) be used for Browser-based Visitor Management applications? Answer The hostname used in the URL for OnGuard browser-based Visitor Management applications (Visitor Management Host, Visit...

Symptom In the Windows Internet Information Services application, under the Web Service Extensions section, you might find that the entries for ASP.NET are missing. In Windows Server , these entries are required to run OnGuard browser-...