Browser-Based Applications

Procedure Steps Connect the Brother printer to a networked computer using the USB port. Configure the Brother printer:    Brother Printer Setting Tool    Communication Settings    Wired LAN: IP Address: Boot...

OpenID Connect Settings for Microsoft Azure AD   This article describes settings that have been used successfully within OnGuard and Microsoft Azure AD in order to use Azure AD as a third-party identity provider for OnGuard via the OpenID Co...

OpenID Connect Settings for Okta   This article describes settings that have been used successfully with OnGuard and Okta in order to use Okta as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note:&nb...

Symptom   For web modules, the error message Application not licensed is shown.   Resolution   Confirm the following: The client has a valid subscription license. The expiration date on the license is not mor...

Symptom   When logging into the OnGuard Credential module, it does not display the cardholder screen. When attempting to view the page, you may see the error:   "Unable to get the property 'slice' of undefin...

Symptom Clicking on a cardholder inside OnGuard Credentials does not expand to show the cardholder's details. The following error may also be present:   "Unable to get the Property 'slice' of unde...

How to fix issues with the Lenel Console when OnGuard is not installed on the C:\ Drive Procedure Steps Section A   Verify if the LS Web Service will start. If it starts, move on to Section B. If it does not start, check the NGINX log (...

Symptom Directories not loading in IDVM Host    Resolution One possible reason why the directories are not loading in IDVM Host is a faulting video DLL.  To verify, navigate to C:\inetpub\logs\LogFiles\W3SVC1 and find the...

Symptom The following error occurs when launching Alarm Lite:        "HTTP could not register URL  http://+:35555/ . Your process does not have access rights to this namespace (see  http://go.microsoft....

Symptom Black video or no video in Mobile Monitoring and KB 3115 did not resolve the issue.   Resolution  Apply the registry changes located at \\lenel-filesvr.utccgl.com\techsupport\MoMo Applies To LNVR (All Ver...