Browser-Based Applications

  This article describes settings that have been used successfully within OnGuard and Microsoft Azure AD in order to use Azure AD as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note: Third-party settings ma...

OpenID Connect Settings for Okta   This article describes settings that have been used successfully with OnGuard and Okta in order to use Okta as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note:  Third-part...

Symptom   For web modules, the error message Application not licensed is shown.   Resolution   Confirm the following: The client has a valid subscription license. The expiration date on the license is not more than 364 days...

Symptom   When logging into the OnGuard Credential module, it does not display the cardholder screen. When attempting to view the page, you may see the error:   "Unable to get the property 'slice' of undefined or no reference" Resolu...

Symptom Clicking on a cardholder inside OnGuard Credentials does not expand to show the cardholder's details. The following error may also be present:   "Unable to get the Property 'slice' of undefined or no reference" Resolution 1)...

How to fix issues with the Lenel Console when OnGuard is not installed on the C:\ Drive Procedure Steps Section A   Verify if the LS Web Service will start. If it starts, move on to Section B. If it does not start, check the NGINX log ( C:\p...

Symptom Directories not loading in IDVM Host    Resolution One possible reason why the directories are not loading in IDVM Host is a faulting video DLL.  To verify, navigate to C:\inetpub\logs\LogFiles\W3SVC1 and find the most recent lo...

Symptom The following error occurs when launching Alarm Lite:        "HTTP could not register URL  http://+:35555/ . Your process does not have access rights to this namespace (see  http://go.microsoft.com/fwlink/?linkid=70353  for det...

How do you Disable the IdvmService.svclog File?   Procedure Steps 1. Open the Web.config file which is typically located at C:\Inetpub\wwwroot\Lnl.OG.Services\IdvmWebHost. 2. Comment out a few sections of code using at the end of the line o...

Symptom Error shown when trying to run web-based Area Access Manager: [SoapFault_EmptyResponse_Message] HTTP 405 - Method Not Allowed   Resolution Check in the properties of Lnl.OG.WebService > Properties > Virtual Directory > C...