Question
Why must a fully qualified domain name (FQDN) be used for Browser-based Visitor Management applications?
Specifically, the hostname for the browser-based Visitor Management applications must be a fully qualified domain name (FQDN). This is required to ensure that the OnGuard directory information is properly populated on the login screen for browser-based Visitor Management applications. If single sign-on (SSO) is used, the FQDN is required to ensure that the OnGuard directory information is properly passed when logging into browser-based Visitor Management applications.
As an example, assume the hostname of the computer running Internet Information Services (IIS) is SERVERNAME, and it is joined to a domain named lenel.com. The fully qualified domain name of the computer is SERVERNAME.lenel.com. To access browser-based VideoViewer and browser-based Area Access Manager, use the following URLs:
http://SERVERNAME/Lnl.OG.Web/lnl_og_videoviewer.aspx (VideoViewer)
http://SERVERNAME/Lnl.OG.Web/lnl_og_aam.aspx (Area Access Manager)
To access browser-based Visitor Management applications, use the following URLs:
http://SERVERNAME.lenel.com/idvmhost (Visitor Management Host)
http://SERVERNAME.lenel.com/adminapp (Visitor Administration)
http://SERVERNAME.lenel.com/FrontDeskClickOnce (Front Desk deployment URL)
Legacy Browser-based applications using IIS
Answer
The hostname used in the URL for OnGuard browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk) is different than that used with the browser-based VideoViewer or browser-based Area Access Manager.Specifically, the hostname for the browser-based Visitor Management applications must be a fully qualified domain name (FQDN). This is required to ensure that the OnGuard directory information is properly populated on the login screen for browser-based Visitor Management applications. If single sign-on (SSO) is used, the FQDN is required to ensure that the OnGuard directory information is properly passed when logging into browser-based Visitor Management applications.
As an example, assume the hostname of the computer running Internet Information Services (IIS) is SERVERNAME, and it is joined to a domain named lenel.com. The fully qualified domain name of the computer is SERVERNAME.lenel.com. To access browser-based VideoViewer and browser-based Area Access Manager, use the following URLs:
http://SERVERNAME/Lnl.OG.Web/lnl_og_videoviewer.aspx (VideoViewer)
http://SERVERNAME/Lnl.OG.Web/lnl_og_aam.aspx (Area Access Manager)
To access browser-based Visitor Management applications, use the following URLs:
http://SERVERNAME.lenel.com/idvmhost (Visitor Management Host)
http://SERVERNAME.lenel.com/adminapp (Visitor Administration)
http://SERVERNAME.lenel.com/FrontDeskClickOnce (Front Desk deployment URL)
Applies To
OnGuard (All Versions)Legacy Browser-based applications using IIS
