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How to enable Alarm Name for Access Granted/Access Denied for Destination Floors Procedure Steps
From System Administration open [Monitoring] and select [Alarms]. Find the alarm titled, Access Granted to Destination F...
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Symptom "No Printable Actives Badges" error message appears when attempting to print a badge. Resolution For a badge to be printed: It must be in an active status It must have a Front and/or back layout If you do not have per...
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Otis Compass V3 Procedure Steps OnGuard 7.3.345 is the first version of OnGuard to allow a custom IP address to be configured for the Elevator Dispatch with Otis Compass V3. Backup the ACS.ini file. Open Notepad as Administrat...
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Each time I log out of Alarm Monitoring, Windows shuts down on the computer being used Procedure Steps
The corrective action can only be completed by an OnGuard User with full administrative permissions
In System Administration:...
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Question What are the minimum permissions needed for OnGuard Credentials? Answer Launch System Administration > Administration > Users . Select the System Permission Groups sub-tab and choose or create your desired per...
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Symptom
After modifying the Maximum number of card formats in System Administration > System Settings > Hardware Settings , you cannot assign a newly created card format as it is not displayed as an assignable card format. Resolu...
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Symptom Access Granted events for one access panel do not show up in the reports or the event log. Resolution
A custom alarm was created for an access panel, and the only options selected were Show Cardholder and Visual Ve...
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Symptom
"Invalid Badge" or "Denied, PIN Only Request" error Resolution
Adjust the number of cardholders configured for the access panel.
In System Administration, complete the following steps:
1) Navigate to Access Contr...
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Symptom
When attempting to add new Logical Devices to OnGuard, an error is generated indicating "You have no more database IDs remaining for object type 'Logical Device'."
Resolution
To resolve this issue, you must verify...
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Symptom
When attempting to open System Options in System Administration, the following series of errors is generated:
"Attempted an unsupported operation Database Error: Found an inappropriate argument" Resolution
Thi...
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