Updated Articles

  1. License Server does not start when added as a resource to Microsoft Cluster

    Symptom After adding the LS License Server service as a resource to Microsoft Cluster as described in the documentation (see Article OG Services to Failover Microsoft Cluster standalone), the service no longer starts. Resolution ...
  2. NEC Cluster R3, Issue with Java Policy.

    Symptom NEC Cluster R3   Issue with updating the java policy file. Resolution Open the Cluster Manager by navigating to http://localhost:29003 . A dialog opens prompting you to add content to a java security file. At this point you...
  3. Cluster Configuration Updates if using OnGuard 7.5 and later

    Cluster Configuration Updates for OnGuard 7.5 and Later An outdated command needs to be updated in the high availability guides to be inclusive of all supported versions of OnGuard. Applies to the following chapter in the documents: • MS Clus...
  4. Cluster Configuration for OnGuard 7.5 or later

  5. Update to NEC ExpressCluster X R3 LAN & WAN Installation Guide for OnGuard 7.5 and OnGuard 7.5 Update 1

    Product Name NEC ExpressCluster X R3 LAN & WAN Installation Guide for OnGuard 7.5 and OnGuard 7.5 Update 1   General Information  The following errors exist in the "Manually Issue an SSL Certificate" section of the  OnGuard 7.5 NEC ExpressClu...
  6. Error in Adaptor message is displayed after installing OnGuard Reports and Dashboard

    Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator Go to ACCESSCONTROL ...
  7. Web Application Server Not Recommended with Windows XP, Windows Vista, or Windows 7

    Problem Overview Web Application Server Not Recommended with Windows XP, Windows Vista, or Windows 7 Detailed Description The Web Application Server (LS Application Server service) is not recommended with Windows XP, Windows Vista, or Wind...
  8. SoapFault error 405 - Method Not Allowed

    Symptom Error shown when trying to run web-based Area Access Manager: [SoapFault_EmptyResponse_Message] HTTP 405 - Method Not Allowed   Resolution Check in the properties of Lnl.OG.WebService > Properties > Virtual Directory >...
  9. How to Disable the IdvmService.svclog File?

    How do you Disable the IdvmService.svclog File?   Procedure Steps 1. Open the Web.config file which is typically located at C:\Inetpub\wwwroot\Lnl.OG.Services\IdvmWebHost. 2. Comment out a few sections of code using at the end of the line...
  10. What locations need to be updated if my OnGuard server name changes?

    Which locations need to be updated if my OnGuard server name changes? Procedure Steps ** The following is for OnGuard Enterprise and SQL applications. ** In SQL, perform a query to find the server name, and then replace the current server ...