Updated Articles
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Communication Server CPU usage is high due to temporary access level
Symptom Communication Server CPU usage is high due to temporary access level downloads Resolution Without any settings in place, the Communication Server will attempt to download temporary access levels to every panel, concurrently. ... -
Access panels go offline randomly or Comm Server shows growing memory utilization (EE 9952)
This article includes entries in the ACS.ini file in order to handle growing memory utilization of the LS Communication Server service -
How to profile event distribution in communication server
Procedure Name How to profile event distribution in communication server. Procedure Steps Enable the following flag on the communication server that needs profiling in the acs.ini file in the existing [Service] section and restart communicat... -
Cluster Configuration Updates if using OnGuard 7.4 or earlier
Cluster Configuration Changes for OnGuard 7.4 or Earlier Please follow provided documentation: DOC-928-EN-US-OG_7.4_Cluster_Configuration_Updates.pdf Applies To OnGuard 7.4 or older Additional Information ... -
NEC clustering best practices
How to manage an NEC ExpressCluster system (Best Practices) Procedure Steps 1) Ensure a backup schedule is in place for a full backup using SQL Enterprise Manager. Run the backup when the server is at its lowest level of use... -
NEC ExpressCluster Server service attempts to start, then stops
Symptom In an NEC ExpressCluster system, you may notice that the ExpressCluster Server service attempts to start, then stops afterwards. Resolution To resolve this issue, the use of the armdelay command may be required. The armdelay comma... -
How to resolve ''Software Connection Error'' in Alarm Monitoring with an NEC ExpressCluster server
Procedure Steps Before performing this procedure, refer to article How to resolve "Software Connection Error" in Alarm Monitoring for troubleshooting steps that apply to all types of systems. If this does not resolve the issue, continu... -
Which TCP and UDP ports are used by NEC ExpressCluster X?
Question Which TCP and UDP ports are used by NEC ExpressCluster X? Answer The following TCP ports are used: 29001 - Server internal communication port 29002 - Data transfer port 29003 - WebManager HTTP communication port 29004 - Port for ... -
How do I contact NEC Technical Support?
Question How do I contact NEC Technical Support? Answer NEC Technical Support can be reached by phone at (877) 632-0064, or by email at [email protected] . For the most prompt service, contact by phone is recommended. Applies To ... -
How to prove that a NEC ExpressCluster system is in a split brain?
How to prove that a NEC ExpressCluster system is in a split brain? Procedure Steps The following event (with Event ID 1092) can be found in the Windows Event Viewer Logs. If this event is present then the system will be or has been in a s...
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