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Symptom When re-assigning a System Default Alarm Definition to something other than the Default Device, and then trying to re-assign it back to the Default Device, you might encounter the following error: You are trying to add a system def...
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How do I delay the REX button operation on an LNL-2220 or LNL-1320? Procedure Steps Currently, OnGuard does not provide a delay for this purpose. This is possible, however, by using an auxiliary input controlling an auxiliary output via a...
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Symptom Compass Destination Entry. Presenting a badge does nothing at the deck or keypad. There is no prompt for the floors that the user can access. Granted No Entry appears in Alarm Monitoring. Resolution Go to System Adminis...
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Symptom When attempting to capture a cardholder photo, the following message appears: An error occurred while attempting to automatically crop the cardholder image. Failed to process image. Failed to create FaceFind Component. Resolut...
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Symptom In Alarm Monitoring when trying to change reader mode from card only to unlocked you get an error that access is denied. SA account does not throw errors but everyone else's account throws this error " is a restricted device. Op...
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Symptom When assigning a badge in Visitor Management front desk, you receive the following error: Could not sign in visitor. An error occurred while processing the business rule BeforeSaveBadge. See the server log for more detailed informat...
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Symptom The Controller Encryption Tab is not displayed in System Administration > Administration Menu > System Options (non-segmented system) or System Administration > Segments (segmented systems). Resolution There are two reasons ...
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Symptom Global I/O's have stopped firing but a 'Global Linkage Action Failed' alarm does not show up in Alarm Monitoring. The Global I/O's can be started up again by simply restarting the Communication Server.
If you see this occurri...
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Symptom When encoding a DESFire (TWIC 1.02 Data Model) smart card, you may see the following error message. "Encoding failed due to the following errors: Required biometric information for this application is missing. Please perform capture a...
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Symptom
When running Bulk Operating from System Administration, the following error displays:
“Bulk access operations require the linkage server be running. The Linkage Server is responsible for downloading the updated badges to t...
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