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Last Updated: 11/20/2025
in NetBox Ecosystem Any NetBox ecosystem documentation can be downloaded from Honeywell's MyBuildings website .
You have two options for finding documents related to the NetBox ecosystem:
First, you can browse and use the Search feature in the document li...
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Last Updated: 11/19/2025
in NetBox Ecosystem Global
From Rad: If a customer upgrades to 6.2 and configured Mercury MP_1502, they will get data conversion errors in Global. Joe P added a few things here. To clear the errors do the following: Stage: INSERT into stage_live.networknodetype(typeid...
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The OnGuard documentation can be viewed as either user guides formatted for print (PDF) or online help.
Access User Guides with OnGuard Installed
Note: Documentation files are located in the OnGuard root folder, located in C...
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Last Updated: 11/11/2025
in NetBox Ecosystem Global
SSH backup issue on Global it you are having issue with backup using SSH because they have a new Linux server with OpenSSH version OpenSSH_9.6p1 the customer needs to do this on their Lunix server to correct it. Get Open SSH version ssh -V ...
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Last Updated: 11/03/2025
in NetBox Ecosystem Global
Here are things to check if Global IP address gets changed and NCs aren't connected or you can't launch to them: On Global: usr/local/s2global/SymmetricDS/conf/global.properties /etc/hosts If the old IP address is still in /etc/hosts, you m...
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Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file that suppor...
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Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin . E...
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Last Updated: 10/07/2025
in NetBox Ecosystem Global
Try to resynch in Global to an NC, or even save a person to the NC and get: error operator does not exist: character varying = bytea Hint: No operator matches the given name and argument type(s). You might need to add explicit type casts. If the...
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Last Updated: 10/07/2025
in NetBox Ecosystem Global If you are adding a new controller to Global and it's stuck initializing, the partitions have come across to the NC but not the Global System Administrator user, and the data conflicts messages never came up in Global, check the NC database: s2syn...
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Last Updated: 09/19/2025
in NetBox Ecosystem Global If you get an error in syslog about multiple person contacts on a person: SELECT count(*),person_id FROM personinfo.person_contacts GROUP BY 2 HAVING count(*)>1; Delete all except one. ...
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