OnGuard 6.3 and older

Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called  "GEBRUIKERS,"...

Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic characters in List Builder items may not appear as expected. This issue occurs on computers with Windows Regional Settings set for Arabic. Resolution ...

Symptom After running the Database Translator, the following error messages appear when logging into Alarm Monitoring > System Administration :   "Intended Operation Not Supported." "Found an inappropriate Argument...

Symptom Global I /O’s do not work and logs mention an “Panel not in Zone” event “PanelNotInZone” This is caused by a Monitoring zone of ID=0, and this is not supported. Resolution This is caused by...

Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle.   This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220.   Prior to this happening, the LED on the reader&...

Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears:   Microsoft Visual C++ Runtime Library   Runtime Error! Program C:\Program Files\OnGuar...

Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service.   When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The follow...

Symptom While installing OnGuard, the following error message may appear near the end of the Web Application Server installation:   "The following IIS install commands failed: IIS-ASPNET".   This error indicates that ...

Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the  acs.ini file, add the following line:   CP Printer = ImageCardExpress Applies To OnGuard (All versions) ...

Symptom When you attempt to login to IDVM Host, you get a "SOAP Response cannot be decoded. raw response" error after being prompted for your username / password 3 times. Resolution There are other possible causes of this iss...