-
Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add th...
-
Created On: 02/11/2022
in OnGuard Ecosystem Database SQL
Symptom In the log, you may encounter errors referring to duplicate serial numbers. The following example is for an Oracle database: Database error encountered: Serial Number: 1360725739, Event: 0-0, Panel: 5281: ORA-0001; unique constraint (L...
-
Created On: 02/11/2022
in OnGuard Ecosystem Enterprise
Symptom During Replication, if you notice that ID's are not being allocated, you can try to manually allocate the ID's. If manual ID allocation fails, you may see errors similar to the following: Device Initialization failed: Winsock failure WS...
-
Additional Information Please refer to OnGuard documentation for 7.5 and above (System Administration Guide) ...
-
Symptom Issue with Webapps Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0 This should return...
-
Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker succes...
-
Symptom When attempting to archive, purge, or run a report, you might encounter the error: The table events_restored does not exist in table Resolution Run the following query against your Access Control database: alter view events_a...
-
Symptom When opening Scheduler from Alarm Monitoring or System Administration, some of the following error messages are shown: “An error has occurred while loading actions” “An error has occurred while loading action types” “Unable to load A...
-
-
Your Privacy Choices