LNVR

Question Why don't I receive an alarm from LNVR telling me that it cannot keep the configured number of days of video because I have configured it with a number that exceeds the Total Recorder Capacity displayed on the video recorder's Capacit...

Question Why are the Export Video and PTZ options disabled in Video Viewer/Alarm Monitoring?  Answer The export video and PTZ options are disabled whenever the camera view is in matrix mode, or when a static template is selected. To use...

Question Is the Matrix Player supported?   Answer No. The Matrix Player is a tool on LNVR's and LDVR's for troubleshooting purposes only. The Matrix Player is not supported by OnGuard for daily use. Applies To LDVR (All versio...

Question Why does the playback window time line display 0.0 fps?   Answer When viewing recorded video playback in Alarm Monitoring, the frame rate indicated on the playback window time line displays as 0.0 fps if the video was rec...

Question Are dual lens cameras such as the Mobotix D12 camera supported by OnGuard?  Answer There are currently a small number of dual lens cameras that are supported in OnGuard. However, the dual lens feature itself is not currently s...

How to disable iris control on Axis cameras. Procedure Steps Many customers want to disable iris control on Axis cameras. Currently no additional option is implemented in System Administration to switch between auto/manual iris, so we have t...

Symptom Matrix Player is a diagnostic tool typically used by Technical Support or Engineering personnel to view LNVR video from a machine that does not have OnGuard installed (usually on a stand alone LNVR machine).   When LNVR security i...

Symptom When launching video in Alarm Monitoring, instead of showing video, the error message local host error - web page not available is shown.   Resolution Right-click on camera and deselect Use browser based connection . App...

Question Can I use the "Brightness Change" detection functionality offered by LNVR with the Axis Q1910 thermal camera?  Answer Use of LNVR's "Brightness Change" detection is not recommended for the Axis Q1910 thermal camera because the c...

Question   How do I move a Video Recorder from one Communication Server to another? Answer In System Administration, mark the recorder(s) offline. Stop the Communication Server(s) the recorder(s) point to. Change the WORKSTATIO...