LNVR

The alarm/event time does not match with the video on playback.

01/24/2012April Daniels
Problem Overview When reviewing video that is tied to an event the event example; "Granted Access" occurs before or after the event time stamp. Detailed Description 1. Check all clients and servers including the digital video r...

How to troubleshoot Software Connection Error on an LNVR

01/20/2012April Daniels
Symptom Alarm Monitoring shows my LNVR recorder with a red "X" and a software connection error. Resolution Ensure that the com service is running. Check the location of the com server, and make sure the name for the LNVR workstatio...

Cannot save preset for Panasonic WV-NS954 camera using high resolution, high framerate MPEG4

09/28/2011April Daniels
Symptom QA reported having trouble with the Panasonic WV-NS954 and saving presets. When pressing the Preset button, it takes as much as 8 to 10 seconds for the dialog to appear. When working correctly with an Axis camera, for example, it t...

How to enable audio for the analog channels on an HVR

09/15/2011April Daniels
How to enable audio for the analog channels on an HVR Procedure Steps Login to the hybrid recorder and browse to the following location : C:\program files\common files\Lenel . Right-click on the LnrHikvisionCapSrc.config file and sele...

Viewing the capabilities of IP cameras that were integrated through the OAAP program

09/09/2011April Daniels
Viewing the capabilities of IP cameras that were integrated through the OAAP program Procedure Steps The capabilities files for IP cameras that were integrated to the Lenel NVR and certified by Lenel can be found at the Lenel Web site. The...

How to monitor file attribute changes

09/07/2011April Daniels
How to Monitor File Attribute Changes Procedure Steps This article describes the process for identifying which process is changing file attributes. This can be helpful in identifying what process is changing the Archive and Read-Only attrib...

LNVRs display an online status and can pull live video, but they are not recording

08/31/2011April Daniels
Symptom After doing a fresh LNVR Video Suite 6.4.500 installation or upgrade, the LNVR stops recording video. Live video can still be pulled, a successful update and download to the LNVR can be performed, and the LNVR shows that it is online...

Avigilon recorders force Communication Server to use too much RAM

08/31/2011April Daniels
Memory usage of the Avigilon recorder with the communication server may be high

Megapixel cameras with large frames are offline or disconnected in LNVR 6.4.500 Technology Update and later

08/30/2011April Daniels
Symptom When setting up a megapixel camera (for example, the ArecontVision AV5155 Megapixel IP Camera) and the user requests maximum resolution and no compression, the camera appears offline or disconnected in OnGuard. In addition, the log fi...

LNVR performance counters missing from Performance Monitor in 64-bit versions of Windows

12/21/2010April Daniels
Symptom One popular of troubleshooting LNVR issues is to look at the LNVR performance counters using Windows Performance Monitor . By default, these counters are missing from Performance Monitor when LNVR is installed on a computer running...