LNVR

Basic steps to perform when bringing a Lenel NVR or Lenel HVR recorder online. Procedure Steps Pre-Install If this is part of a major version upgrade and not just a hot fix upgrade, it is recommended to do a clean uninstall. Refer to...

How to create a RAID array for the first time using the Bios Procedure Steps Before building an array, it is important to understand volume limits and how these limits relate to your operating system.  For more information, refer to http...

Symptom When video is opened in full screen mode (maximized) switching from live to recorded video full screen minimizes into small (normal) size video window. Additionally restore button remains instead of the maximize button. The same behav...

Symptom Customer does not receive proper camera status from RC-C when Axis Encoder is disconnected, video cable is disconnected, and the Axis encoder is reconnected.  Resolution When using a NetDVMS or RC-C recorder with an Axis Encode...

Enabling audio on a Hybrid recorder  Procedure Steps To enable the audio: On the recorder, go to C:\Program Files\Common Files\Lenel\LnrHikvisionCapSrc.config . Note: On a 64-bit system, the path is C:\Program Files(x86)\Common Fil...

Question Why don't I receive an alarm from LNVR telling me that it cannot keep the configured number of days of video because I have configured it with a number that exceeds the Total Recorder Capacity displayed on the video recorder's Capac...

Question Why are the Export Video and PTZ options disabled in Video Viewer/Alarm Monitoring?  Answer The export video and PTZ options are disabled whenever the camera view is in matrix mode, or when a static template is selected. To u...

Question Is the Matrix Player supported?   Answer No. The Matrix Player is a tool on LNVR's and LDVR's for troubleshooting purposes only. The Matrix Player is not supported by OnGuard for daily use. Applies To LDVR (All vers...

Question Why does the playback window time line display 0.0 fps?   Answer When viewing recorded video playback in Alarm Monitoring, the frame rate indicated on the playback window time line displays as 0.0 fps if the video was r...

Question Are dual lens cameras such as the Mobotix D12 camera supported by OnGuard?  Answer There are currently a small number of dual lens cameras that are supported in OnGuard. However, the dual lens feature itself is not currently...