License / Dongle

Symptom Unable to open License Administration in a Web browser Resolution This issue may be caused by improper browser settings or network configuration. A "loopback" can be used to open License Administration from the OnGuard server: 1)...

Symptom The License Server encounters a timeout error. Resolution The LS License Server may lose its heartbeat connection due to network timeouts.  This c an be fixed by increasing the timeout for the License Server. To do this, complete th...

How to determine the maximum number of simultaneous OnGuard users or the current number of users connected to the system Procedure Steps To determine the number of users who can access OnGuard applications simultaneously or the current numb...

Symptom The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the error "Hardware key not found" when viewing your license in License Administration. Contact ...