Symptom
Unable to open License Administration in a Web browser
Resolution
This issue may be caused by improper browser settings or network configuration. A "loopback" can be used to open License Administration from the OnGuard server:
1) Start Internet Explorer and verify that cookies are enabled.
2) Enter one of the following addresses:
http://127.0.0.1:9999 or http://localhost:9999
Internet Explorer should successfully connect to License Administration. Contact Technical Support if you require further assistance.