Panels

Symptom When you wire the new AL400ULX with EMI filter to a GFCI outlet or GFCI breaker, the outlet or breaker trips immediately.  Resolution You must use either the GFCI or EMI protection, but not both. Applies To OnGuard 201...

Symptom Cycling power will not restore OnBoard device and you have a solid yellow and red led light on the I/O Module of the NGP main panel. Resolution Your NGP Main I/O board is bad  and has failed to start processing. Applies To...

Symptom Ribbon type incorrect error: The printer ribbon installed in the printer does not match the ribbon selected in the printer setting. Resolution Enter the user mode on the printer and change the settings in the Ribbon Type sub...

 Symptom User generates an Invalid Badge event when presenting to Sargent Passport and Profile readers, even though the badge is configured correctly. Resolution If the Badge Deactivate date is set to a date later than 12/31/2099 ...

Symptom Videology Camera shows black and white images with no color. Resolution In the PZViewer software, press Ctrl D then F7. This shows more setting options. Look at  the Monochrome and Negitive check boxes and make sure they are n...

Symptom I have a battery attached to my NGP panel and it does not appear to be charging properly. Resolution The NGP panel will only attempt to maintain the battery charge when the battery voltage is above 6 V. Once the battery drops t...

Symptom Blurry image or no contrast on the CAM-24Z704USB. Image might also have orange coloring. Resolution Load the Videology PZ viewer software, and then factory reset the camera. This should fix the image quality problems, allowing...

How to reset a Cobox Micro   Procedure Steps 1) Press and hold the reset button. 2) Continue to hold the button down while powering off the board. 3) Continue to hold the button down while powering on the board. 4) Continue to hold...

Problem Overview How to wire an RW400 Model 6121BKT0000PRGL reader for encoding  Detailed Description The RW400 is shown in the OEM Device Configuration Guide with a pigtail. Model 6121BKT0000PRGL comes with a Terminal Block. Here is the ...

Question What is the purpose of the Time Server settings on the ISC Configuration Web Page for the LNL-2210, LNL-2220, and LNL-3300 ISCs? Answer For ISCs that do not have Real Time Clock (RTC) hardware, configure a time server so that the...