Install / Upgrade

Symptom Multimedia Capture button does not work. When clicking [Capture], nothing happens, and no error is shown.   Resolution Resolve this issue by adding the captureu.dll file if it is missing. You can find the file on the OnG...

Question Does OnGuard encrypt passwords when logging into Client Applications?   Answer OnGuard encrypts the password at the client level, and then sends the encrypted information to the SQL Database.   Applies To ...

Question How do I find what hot fix or Update version is installed in OnGuard?   Answer In OnGuard 6.3.249 and later, the hot fix or Update version can be determined by going to Help > About in any OnGuard application. ...

Problem Overview If a customer purchases a full version of Crystal Reports and wants to install it on the computer that runs OnGuard, will there be any issues?   Detailed Description The full version of Crystal Reports must be ...

Symptom All Windows applications show except for System Administration and Alarm Monitoring.   Resolution This behavior often occurs if antivirus software is installed and no exceptions are made. This is how you can test it:&n...

Symptom Database Setup fails with error This Sql Transaction has completed; it is no longer usable . Resolution The Lenel login in SQL does not have serveradmin rights. Grant serveradmin rights to the Lenel login, and then run Databa...

Symptom When installing OnGuard, the installation hangs at the Crystal installation section. Resolution In Windows, open the Task Manager, and then select the Processes tab. Sort the Processes by Image Name. Find the processes named m...

Symptom When you open Configuration Editor, the window is empty. All that is available is File on the menu bar. Resolution This happens when you do not have permissions to access the application.config file. The application .co...

Question Can the language that OnGuard uses change based on User login? Answer No. If you install multiple Language Packs on the same workstation, that will install many of the resource DLLs needed to change various OnGuard dialogs and ...

Symptom When trying to sync your Login Driver, you see the message "The password you entered for the account's existing password is invalid",  even though you are sure the correct password was entered. Resolution ...