Install / Upgrade

Symptom When installing OnGuard, the installation hangs at the Crystal installation section. Resolution In Windows, open the Task Manager, and then select the Processes tab. Sort the Processes by Image Name. Find the processes named...

Symptom When you open Configuration Editor, the window is empty. All that is available is File on the menu bar. Resolution This happens when you do not have permissions to access the application.config file. The application ....

Question Can the language that OnGuard uses change based on User login? Answer No. If you install multiple Language Packs on the same workstation, that will install many of the resource DLLs needed to change various OnGuard dialogs an...

Symptom When trying to sync your Login Driver, you see the message "The password you entered for the account's existing password is invalid",  even though you are sure the correct password was entered. Resolution Check the ACS.INI...

Changing the default port for contacting the database in Database Setup or Application Server  Procedure Steps The default port for SQL Server is 1433, and this is what will be used when contacting the database in Database Setup or the Appl...

Question I cannot find a shortcut to the Security Utility. Where is it located? Answer If the Security Utility is not found in the OnGuard program group in the Start Menu, launch it manually from the following location:   Program...

Symptom An Oracle database and Arabic language pack are installed on the client and server workstations. All workstations have the appropriate Arabic fonts installed in Windows, and OnGuard text strings show correctly in Arabic. However, when...

Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, non-English characters in List Builder items may appear garbled. This issue will occur on computers configured for Windows Regional Settings in a non-English language. R...

Symptom On computers without Internet access, some OnGuard applications may take 45 seconds or more to launch. These applications include: - Database Setup - Universal Time Conversion Utility - Form Translator Resolution To resolve the is...

Symptom During the portion of the OnGuard installation when the Crystal Reports runtime is installed, the installation of OnGuard may fail. No errors or messages are reported. On a Windows operating system, this issue may occur even if you ar...