Symptom
Schlage wireless locks configured in OnGuard are showing a yellow "X" in Alarm Monitoring.
Resolution
- Verify the Schlage Engage Gateway is powered on.
- Verify the addressing and reader number in OnGuard matches what was programmed in the ENGAGE mobile app.
- Check the back of the Engage Gateway device for the red and green data transmission LEDs. If they are not lit or blinking, there is a wiring issue that needs to be resolved. Refer to the following table for the correct wiring:
Applies To
OnGuard 7.4 (and above)
