Question
What does a badge number of (-1) indicate in Alarm Monitoring?
This can be resolved by increasing the Maximum badge number length in the System Administration application. In System Administration navigate to Administration > System Options > Hardware Settings.
Note: If segmentation is enabled, navigate to Administration > Segments > Segments > Hardware Settings to find the Maximum badge number length field.
Answer
A Badge ID of (-1) often indicates that the value of the badge number read is greater than the number of digits allocated in OnGuard.This can be resolved by increasing the Maximum badge number length in the System Administration application. In System Administration navigate to Administration > System Options > Hardware Settings.
Note: If segmentation is enabled, navigate to Administration > Segments > Segments > Hardware Settings to find the Maximum badge number length field.
